Frequently asked questions

Most popular questions

    • If you have a problem during your holiday please refer to your voucher for the appropriate steps to follow. If you do need our immediate support please call us on 0203 0010107. This is a 24 hour support number.

    • You can add a special request as part of the order process. This request will be passed to the Travel Provider. There is no cost but the request cannot be guaranteed.

    • If you haven't received a Booking Confirmation email please contact us via My Account and we will check your booking for you.

    • Please check your flight confirmation. If the confirmation does not display baggage you will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please 'Contact Us' via My Account.

    • Please check your transfer Voucher for details regarding your pick up.

    • If you haven't received a Booking Confirmation email please log into My Account. If your order is confirmed, you will be able to print all travel documents.

    • If you need to cancel a booking for any reason you should log into My Account and use the 'Contact Us' option. It might be worth checking the Terms of Business beforehand to establish any potential charges.

    • An amendment request will only normally be accepted by the Travel Provider up to and including 7 days prior to travel. Amendments closer to departure may be possible however this will need to be confirmed with the Travel Provider on a case by case basis. In addition, your request will be subject to a service charge as 30 GBP/EUR/USD per person and the supplier charges if any. Please note that some amendments involve rebooking at current prices in which case any costs due to fluctuating prices and availability will be chargeable in addition to the standard charges outlined. Up to 7 days prior to travel you can use the 'Modify' option in My Booking. Within 7 days you will need to 'Contact Us'. Non-refundable bookings cannot be modified.

    • You will make an initial deposit payment at the point you confirm your order. You can then make as many instalment payments as you choose to. If you have an outstanding balance at the point the final balance is due we will attempt to auto collect the balance using the original card details.

    • All balance payments can be made via My Account. If you do not make a balance payment in advance we will attempt to auto collect the balance on the due date using the original card details.