Frequently asked questions

Pre-booking

    • Each product we offer is priced and sold individually. If you buy several products from us the total price will always equal the sum of the individual prices. Where you buy more than one product from us at the same time your booking is a Multi-Contract package, we will act as “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in our Booking Conditions

    • Follow this link - alpharooms vouchers. Enter your code in the box marked 'Got a voucher? Enter your code' located on the right hand side of the homepage. The discount will be applied to the prices you see in the search results.

    • You can add a special request as part of the order process. This request will be passed to the Travel Provider. There is no cost but the request cannot be guaranteed.

    • You can add a special request as part of the order process. This request will be passed to the Travel Provider. There is no cost but the request cannot be guaranteed.

    • Unfortunately we cannot tell you where you will be situated in the hotel. Rooms are allocated by the hotel team. If you have a special request please let us know and we will do our best to help you. Log into My Account and 'Contact Us' with your request.

    • Unless you booked a specific room type, you will only find out what sort of room you have been allocated on arrival. If you have a special request please let us know and we will do our best to help you. Log into My Account and 'Contact Us' with your request.

    • Typically, hotel check in times are from 3pm on the day of arrival. Check out is usually by 11am on departure day. Late check outs may be possible but must be agreed directly with the accommodation provider. An additional charge will normally apply

    • Unless specified at the time of booking you are unlikely to receive drinks on any board basis other than All Inclusive.

    • A Twin/Double room is a room for two people in either a double or two single beds. You are able to request your preference of either a double or two twin beds during the booking process. This cannot be guaranteed as the allocation is at the discretion of the hotel.

    • The exact layout and difference between a suite and junior suite depends on the hotel. If you want more information about this, please check the hotel’s website and their room description.

    • There is no difference between a lateral sea view and a side sea view.

    • If you have a problem during your holiday please refer to your voucher for the appropriate steps to follow. If you do need our immediate support please call us on 0203 0010107. This is a 24 hour support number.

    • You will be able to collect your keys directly from the hotel reception unless stated otherwise on your Travel Voucher.

    • If you haven't received an Order Confirmation email please contact us via My Account and we will check your order for you.

    • If you haven't received a Booking Confirmation email please contact us via My Account and we will check your booking for you.

    • If you haven't received a Booking Confirmation email please contact us via My Account and we will check your booking for you.