Frequently asked questions

Failed Orders

    • If your order does fail you can simply attempt the booking again. If there is a problem with the card you are using you may need to speak to your bank before trying again.

    • The two most common reasons a payment will fail are either because the card was rejected at the security stage and flagged as being potentially fraudulent, or your card did not pass our pre-authorisation stage. If your payment has failed we suggest you speak to your bank first. If there are no issues with the card please attempt the order again with a different card.