Frequently asked questions

Flights

    • This is an internal reference that means the order has yet to be confirmed. Once the order is confirmed with the airline you will receive a Booking Confirmation email.

    • It is likely that the airline have applied a card charge for the payment made directly to them. We do not apply card charges to debit card payments.

    • You will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please 'Contact Us' via My Account.

    • Please check your flight confirmation. If the confirmation does not display baggage you will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please 'Contact Us' via My Account.

    • You will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please 'Contact Us' via My Account.

    • Please check your flight confirmation. If the confirmation does not detail the terminal information you will need to speak to the airline. Please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. You could also check the relevant airport website.

    • Please check your flight confirmation for the airline contact details. If you don't have this confirmation please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please 'Contact Us' via My Account.

    • You will need to do this with the airline. Please check your flight confirmation for the airline contact details. If you don't have this confirmation please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please 'Contact Us' via My Account.

    • You will need to do this with the airline. Please check your flight confirmation for the airline contact details. If you don't have this confirmation please log into My Account and view your booking. Check the flight summary details for the relevant airline contact details. If you need any assistance please 'Contact Us' via My Account.

    • Please log into My Account and select the 'My flight has been rescheduled' option from the drop down list in the 'Contact Us' form. Please include your new flight details.