Frequently asked questions

Travel documents

    • If you haven't received a Booking Confirmation email please log into My Account. If your order is confirmed, you will be able to print all travel documents.

    • Please check your inbox and your spam folder.

    • We take your order and attempt to confirm it with the Travel Provider. The name you can see on your voucher is the Travel Provider's.

    • The hotel does not require vouchers for each room. The voucher acts as a booking confirmation for the whole booking.

    • The hotel does not require all names. Your name has been used as the lead name on the booking.