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Floresta, Puerto Del Carmen

Calle Mercurio, 2 Puerto del Carmen 35510 - Map
TripAdvisor Traveller Rating
Based on 1351 Reviews
  • overview
  • customer reviews

Floresta Overview

Floresta Hotel is ideally located next to Los Pocillos beach in Puerto Del Carmen. In the area surrounding the property, there are numerous bars, restaurants and entertainment venues.

The hotel offers a range of facilities include 2 outdoor swimming pools and a large terrace area dotted with sunbathing and shaded areas. Children also have 2 pools, a games area, a kid’s club and play park. Throughout the day a varied sports programme can be enjoyed, while in the evening there is an entertainment programme. The buffet restaurant also features show cooking stations and themed nights three nights a week.

Apartments at Floresta have a balcony or terrace and are fitted with a bathroom complete with hairdryer, lounge-dining room, satellite TV, safe (pay per use), air conditioning (in lounge) and ceiling fan in the bedroom. The kitchen is fully equipped and includes a microwave, fridge and coffee maker.

In the All-Inclusive program offered by the hotel, guests can avail the following facilities:

Food:

·         Buffet style breakfast, lunch and dinner in the main restaurant. Daily: 07:30 - 10:30, 13:00 - 14:30, 18:30 - 21:30.

·         Afternoon snacks; Afternoon Tea; Ice Cream, Daily: 16:00 - 17:00.

·         Snacks, Pool Bar, Daily: 12:00 - 16:00.

·         Coffee Break; Ice Cream; Fruit; Snacks, Daily: 16:00 - 17:30

·         Snacks are available at selected times between meals for a minimum of 3hrs per day

Drinks:

·         Local wine, beer, spirits, hot drinks and non-alcoholic drinks are available for a minimum of 12hrs per day, until 11pm.

Leisure:

·         2hrs of tennis and mini-golf per week (deposit required for tennis rackets and balls

·         Hard tennis court, table tennis, darts, billiards, volleyball are also available

·         Entertainment program day and night including aerobic, darts, games

·         Separate Children Pool and a mini-club

Floresta Overview

Floresta Hotel is ideally located next to Los Pocillos beach in Puerto Del Carmen. In the area surrounding the property, there are numerous bars, restaurants and entertainment venues.

The hotel offers a range of facilities include 2 outdoor swimming pools and a large terrace area dotted with sunbathing and shaded areas. Children also have 2 pools, a games area, a kid’s club and play park. Throughout the day a varied sports programme can be enjoyed, while in the evening there is an entertainment programme. The buffet restaurant also features show cooking stations and themed nights three nights a week.

Apartments at Floresta have a balcony or terrace and are fitted with a bathroom complete with hairdryer, lounge-dining room, satellite TV, safe (pay per use), air conditioning (in lounge) and ceiling fan in the bedroom. The kitchen is fully equipped and includes a microwave, fridge and coffee maker.

In the All-Inclusive program offered by the hotel, guests can avail the following facilities:

Food:

·         Buffet style breakfast, lunch and dinner in the main restaurant. Daily: 07:30 - 10:30, 13:00 - 14:30, 18:30 - 21:30.

·         Afternoon snacks; Afternoon Tea; Ice Cream, Daily: 16:00 - 17:00.

·         Snacks, Pool Bar, Daily: 12:00 - 16:00.

·         Coffee Break; Ice Cream; Fruit; Snacks, Daily: 16:00 - 17:30

·         Snacks are available at selected times between meals for a minimum of 3hrs per day

Drinks:

·         Local wine, beer, spirits, hot drinks and non-alcoholic drinks are available for a minimum of 12hrs per day, until 11pm.

Leisure:

·         2hrs of tennis and mini-golf per week (deposit required for tennis rackets and balls

·         Hard tennis court, table tennis, darts, billiards, volleyball are also available

·         Entertainment program day and night including aerobic, darts, games

·         Separate Children Pool and a mini-club


Our customers think this is great for...

91%

Close to the beach

82%

Family friendly

62%

Great service


Hotel facilities

  • 24-hour front desk
  • Bar/lounge
  • Buffet Restaurant
  • Children's club
  • Children's playground
  • Coffee shop or café
  • Free Wi-Fi - Public Areas
  • Games room
  • Garden
  • Internet access - wireless
  • Restaurant(s) in hotel
  • Swimming pool - children's
  • Swimming pool - outdoor
  • Terrace

Room facilities

  • Air conditioning (lounge area only)
  • Balcony
  • Coffee/tea maker
  • Hair dryer
  • Kitchen
  • Kitchenette
  • Microwave
  • Minibar
  • Phone
  • Safe
  • Satellite television service

Customer Reviews

8/10 Great Based on 52 Customer Reviews

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3/10 Okay

01 May 2017

Great for young families

Nice apts. Good size rooms. Kept spotless clean. Free WiFi in reception. Good kids club and shows at night for adults and kids. Loads of parking just outside the hotel. Tennis, mini golf, football pitch, basketball court and playground all on hotel grounds. Brill for young kids

The best thing about my stay was...

We liked the location and how clean it was kept.
10/10 Amazing

26 January 2017

Breeda Ireland

Absolutely fab convenient friendly and reception was most helpful

The best thing about my stay was...

Cleanliness convenience and friendly staff
2/10 Okay

01 January 2017

My Stay

I went at Christmas for my first time with my family. The quality of the food in the snack bar was not good at all under cooked food. The restaurant food was not great my children just at chips for the 10 days I ended up eating out all lot of the time so my all inclusive was a waste. Same food on buffet every night. No entertainment for teenagers at all kids disco was only on 5 nights out of 10. Quailty of cleaners was excellent. Hotel only for old age pensioners I would say

The best thing about my stay was...

Near Beach
10/10 Amazing

05 November 2016

Family friendly hotel close to all amenities

We really enjoyed our 10 night stay here, we had booked for half board but changed to all inclusive because the food and service was so good. Our children really enjoyed the kids club, Chrissy was a big hit and provided lots of activities for all ages. Johan also kept the daddies entertained with pool activities in the afternoon - water polo, darts, mini golf, boccia , tennis, volleyball etc etc!! There was a mini disco (5 nights per week) and a show/entertainment provided every night. Apartments are very spacious and had all amenities. Cleaning service provided was also excellent. Pools are very nice and a life guard was on duty every day. The beach is literally across the road, there is a spar shop very close by and a large range of other shops, bars and restaurants close by. I would definitely recommend this hotel and we will be returning!!

The best thing about my stay was...

A family friendly, safe environment with great kids and adult entertainment provided by Johan and Chrissy also had a show or music every night
10/10 Amazing

20 June 2016

Would highly recommend

Excellent service from very friendly staff. Very clean complex both in the rooms, around the pool and in the restaurant area. Food was always tasty and varied for breakfast lunch and dinner. The kids (and us) enjoyed the all inclusive option. There was entertainment daily around the complex if you wanted it and each night there was a show on and the acts were fantastic and very talented. The area is quieter than the main area of puerto del carmen but there were still enough shops and restaurants around to give good choice.

The best thing about my stay was...

The all inclusive option and the fact that in our opinion it was a 4 star property and not a 3 star
8/10 Great

15 April 2016

Apartment with breakfast

Apartment was pleasant, with adequate space for two people. very nice sun beds on terrace. Bathroom supplies were poor with small sachets of shampoo and shower gel. No shower caps supplied. Apartment was well cleaned and sheets and towels cnanged every day except for Monday and Wednesday. Kitchen facilities were fine. Overall comfortable and pleasant. Most of the reception staff were helpful and courteous but one person was very curt to the point of being rude.

The best thing about my stay was...

Location, near the the beach,the supermarket and cafes and bars.
6/10 Good

01 November 2015

great location but spoilt by making me change rooms

On arrival late at night I was told I would have to move rooms the next day as they were putting me in a 2 bed that night as no one beds were left...I had booked a one bed! I told them as i was elderley and travelling by myself I didnt want to have to move but they said...yes you have to.So the next day after an unsettled night I did go to reception and they moved me. Yes I was happy with the new apartment but I got no apology for making me move when i didnt want the hassle..the least they could have done is offered me a free drink from the bar or a bottle but AI go n othing not even a sorry. However the Floresta is in an amazing position and perfect for any traveler as everything is on your doorstep. The double bed was comfy but the pillows were terrible.

The best thing about my stay was...

The view from the apartment and the location
8/10 Great

15 October 2015

Nice Apartments

Frequent traveller to the Floresta. ( stay 4 weeks at a time). I requested a certain room number but was not available until day 4 of my holiday. So was told to change rooms on that day, and come to reception at 0900 hours. Did as was asked, and sat for 7 hours until 1600 before the room was available. A full day ruined just sitting about waiting. Was not happy. Otherwise the apartments are great for me, good location to beach, bus stops etc.

The best thing about my stay was...

Clean and tidy, close to beach etc.
10/10 Amazing

08 October 2015

Fantastic location, excellent pool areas, friendly staff

Floresta is a great hotel to stay in at Lanzarote, brilliant location just 3 min from a beautiful beach and local shops and restaurants yet far enough from the noisy part of Puerto del Carmen so a good night's sleep is guaranteed. The hotel is immaculately clean and well-kept, its best feature I think are the swimming pools areas - a big salt-water heated pool with plenty of sunbeds for all, kiddies pool and anther pool in the other side of the complex - we never had trouble finding a sun-bed. The pool bar offers a variety of drinks and snacks throughout the day which is lovely for a day lazying around the pool. It's both family and couples friendly - we saw a mix of both, not overly noisy and also very pleasant. We were all inclusive and the food was nice, a big selection of dishes to choose from, wouldn't rate the food as amazing but good enough quality for what we paid. It's definitely one of the best all inclusive stays I've had, the rooms are nice and clean and we had room cleaning almost every day, with fresh towels supplied daily. Staff were always very friendly and efficient, I once forgot my purse at the restaurant and it was returned to me straight away. These guys are doing a great job, definitely would recommend to stay over there for a good value, fantastic location and great swimming pools. We loved our stay!

The best thing about my stay was...

Swimming pools are brilliant, great location close to the beach, very clean place
8/10 Great

04 October 2015

Lovely place to stay

We had a great holiday, central, beach five minutes away, plenty of shops and places to visit a short but a bus ride way. Staff in Reception were very helpful and problems were fixed in no time all. We had a problem with cockroaches and were also not happy where we were first placed - because we asked for an Upper floor - and ended up in the basement area. However, we were moved to an upper floor and were very happy indeed with it (except for cockroaches, which were dealt straight away!!)..

The best thing about my stay was...

Apartment (second one);very helpful staff and location
8/10 Great

30 September 2015

Would def return!

The service was excellent, the staff were very pleasant, polite and helpful. The room was very clean, spacious and was maintained throughout our stay. The apartments were in close proximity to all amenities including beach, restaurants, shops etc. I would definitely return to the Floresta Hotel again.

The best thing about my stay was...

Nice Apartments, very spacious! Friendly staff
8/10 Great

30 August 2015

better than the 3 star rating

Very surprised by this 3 star hotel. It is much better than some 4 star we have stayed in. It is spotless, staff excellent, facilities good (although didn't use any of the children's entertainment activities because we don't have children), food choices very good although dinners could sometimes be a bit repetitive which is why we haven't scored this higher. Rooms are excellent and are serviced 5 days out of 7 although if you needed clean towels or anything these were available from reception. Pool areas very goodThere are 4 pools - 2 saltwater and 2 freshwater all lovely and clean and well maintained. They did provide daily entertainment programme including aquaroebics, water polo etc but pool is so big it doesn't take over completely. Also provided scuba diving taster sessions and foam party which was enjoyed by the big kids as well as the little ones! Lots of sunbeds and not allowed to reserve before 9am unless you're prepared to sit on the beds. Pool guys removed towels regularly that had been put down on sunbeds as there was no-one with them - good system and it worked. No slipping the pool guys a couple of euros here to set things up for you - it just doesn't happen! Gardens are well maintained and any maintenance issues in your room are dealt with straight away. All inclusive deal good. Hotel is in the quieter area of Los Pocillos but only 4 euros in a taxi into main strip of Puerto del Carmen and taxi rank and bus stops right outside hotel. Lots of nice restaurants and bars around the area too. Overall very good hotel, excellent standards of cleanliness, staff very good and this hotel belies the 3 stars it is much more like a 4 star.

The best thing about my stay was...

The best thing about our stay was the pools and the staff
8/10 Great

15 July 2015

Good value apartments

We enjoyed our stay.These are good 3 star apartments and exactly as described on the website.When we arrived 8pm our air conditioning wasnt working however they checked it straight away and it was fixed next morning.Kitchen basic but adequete.Beds comfortable and plenty towels. Maid service 5 days out of 7.The food in the restaurant is reasonable ,we ate out a few times towards the end of our stay as it did get a bit repetative however they do try to vary it with themed nights occasionally , the chinese night was a nice change.As with most hotels at this time of year you need to be up early to reserve your sunbed however some mornings towels are removed by staff for cleaning which caused a few heated arguements.There is a sign at reception stating any towels placed before 9am could be removed , however they dont do it every morning so no-one expecting it.Staff were always pleasant and helpful and we had reason to be grateful as we had left an item in our room on check out which was handed in to reception by maid and as we were not leaving immmediately we were able to collect it.Late check out was not available as hotel too busy however courtesy room available and isactually one of the apartments so great for shower etc before leaving. Hotel is in quiet area which suited us may not suit those looking for lively area, although only 4Euros for taxi to main area .Taxis and bus stops right outside hotel.

The best thing about my stay was...

Clean apartments, location good for beach,shops and restuarants
10/10 Amazing

13 June 2015

Great place

Our stay at the Floresta Hotel has been once of the best holidays we have had. Room facilities and cleanliness is second to none, staff friendly and very helpful. We loved it and will be back in September.

The best thing about my stay was...

Room definately and location
8/10 Great

06 June 2015

clean comfortable and convenient

A really good apart hotel situated at the airport end of PDC a little away from the main central strip which us a €3 taxi ride away. Rooms are very clean and comfortable staff are excellent especially Nicky. Pool was freezing but t be expected of a saltwater pool in May. All in all couldn't fault it and would return

The best thing about my stay was...

cleanliness
6/10 Good

02 May 2015

floresta

Apartment was spacious and clean,could have done with a kettle rather than the superfluous coffee maker that was provided. Toaster would also have been useful We were provided with some soap,shampoo and shower gel but these were never replenished during our two week stay.Hotel was mainly occupied by all inclusive guests and could be quite busy around the pool area although it was quiet where we were.

The best thing about my stay was...

The best thing about our stay was the sunshine and being able to relax and do our own thing.
10/10 Amazing

02 April 2015

fabulous holiday

From start to finish we had a ball food was great could be a wee bit hotter but good choices staff very friendly rooms and complex spotless need to update shower as curtain no use and makes the floor dangerous need a second mirror in 2nd bedroombut that is my only faults would love to go back and would highly recommend it

The best thing about my stay was...

very friendly resort
10/10 Amazing

23 September 2014

Superb

Spent 15 nights at the Floresta on the recommendation of a friend and was not disappointed will definitely nf babk next year

The best thing about my stay was...

The location and the cleanliness of the accommodation
8/10 Great

10 July 2014

floresta

very good location..close to beach and quiet place to stay. Kitchen very basic..could do with a bit more equipment.

The best thing about my stay was...

location
6/10 Good

09 July 2014

Lovely Sunny Holiday Wonderful Food. BUT Cockroaches spoilt our stay.

We all had a wonderful stay and this was our second year at the Floresta, the staff are all friendly and food was good. But unfortunately our room was misted/fumigated with Cockroach killer whilst we were still in the Appartment leading to panic as it filled was a smokey mist and we thought we were on fire!! Called reception to find it was only being Fumigated! Health hazard on us for sure I asked, No you should be ok they say. Shortly after the mist had gone the Cockroaches appeared like a scene from a horror movie in mass of 30+ coming from the bottom of the bath and out of the plumbing areas! also in the main bedroom. Not an experience I wish to have again. After 24 hours our Holiday returned to normal as it could get after that experience and we spent the week waiting for the next angry Cockroach to appear. We were offered 2 alternative rooms towards the end of the week but it was a bit late as the insects had then gone. Will I go back a third time ? NO.

The best thing about my stay was...

Lovely peaceful location, friendly staff, good food, good size apartments.

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