10/10 Best thing about my stay was...

Entertainment in the evening, my brother is 2 and loved it, it was a mixed evening for children and adults, it's great the hotel staff think of everyone when it comes to entertainment..

Paige
Kent

10/10 Best thing about my stay was...

everything couldn't fault anything.

Marlene fray
leicester England

8/10 Best thing about my stay was...

Weather and facilities at the hotel.

T
Norwich

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H10 Rubicon Palace, Playa Blanca

Ur Montana Roja. Parcela 100 S/N 35570 - Map
TripAdvisor Traveller Rating
Based on 4639 Reviews

H10 Rubicon Palace Overview

H10 Rubicon Palace is located only a stone’s throw from the beach in Playa Blanca, Lanzarote. Ideal for families and couples, the hotel offers 4 star service.

Highlights of the hotel include a lagoon-style pool, Despacio Spa, children’s clubs, a daytime and evening entertainment programme and two bars. There is a fantastic range of dining options including two buffet restaurants with show cooking, Mediterranean cuisine at El Velero, Italian at Dolce Vita and fusion-oriental dishes at Sakura. Free Wi-Fi is available in public areas.

Each bright, spacious guest room at H10 Rubicon Palace has air conditioning, pool or garden views, a flat-screen satellite TV with international channels, a minibar and a private bathroom with a hairdryer and free toiletries.

The hotel is within walking distance of a range of restaurants and shops and you can enjoy a pleasant walk on the nearby promenade. There are regular ferries to Fuerteventura from Playa Blanca Port, which is a 10 minute drive away from the hotel.


Our customers think this is great for...

Family friendly

76%

Great service

68%

Close to the beach

26%


Hotel facilities

  • 24-hour front desk
  • Arcade/game room
  • ATM/banking
  • Audio-visual equipment
  • Babysitting or childcare Surcharge
  • Banquet facilities
  • Bar/lounge
  • Beauty services
  • Billiards or pool table
  • Breakfast service
  • Children's club
  • Conference center
  • Currency exchange
  • Designated smoking areas
  • Dry cleaning/laundry service
  • Elevator/lift
  • Eurocard
  • Event catering
  • Exhibit space
  • Fax machine
  • Fitness facilities
  • Free parking (limited spaces)
  • Free parking nearby
  • Free parking on site
  • Free Wi-Fi
  • Full-service health spa
  • Garden
  • Gift shops or newsstand
  • Grocery/convenience store
  • Hair salon
  • Health club
  • Internet access - wireless
  • Laundry facilities
  • Library
  • Luggage storage
  • Massage - spa treatment room(s)
  • Multilingual staff
  • Nightclub
  • One meeting/conference room
  • On-site car rental
  • On-site medical assistance available
  • Patio
  • Pet policy - dogs only
  • Pets accepted Surcharge
  • Photocopy machines
  • Pool table
  • Poolside bar
  • Porter/bellhop
  • Restaurant(s) in hotel
  • Rooftop terrace
  • Safe-deposit box at front desk
  • Sauna
  • Shopping on site
  • Spa services on site
  • Spa tub
  • Swimming pool - children's
  • Swimming pool - indoor
  • Swimming pool - outdoor
  • Swimming pool - outdoor seasonal
  • Tennis on site
  • Terrace
  • Tour assistance
  • Tours/ticket assistance
  • Wedding services
  • Wheelchair accessible

Room facilities

  • Air conditioning
  • Balcony
  • Bathtub only
  • Bidet
  • Blackout drapes/curtains
  • Cable/satellite television channels
  • Complimentary newspaper
  • Complimentary toiletries
  • Cribs/infant beds available on request
  • Daily housekeeping
  • Desk
  • Direct-dial phone
  • Electronic/magnetic keys
  • Garden view
  • Hair dryer
  • In-room safe
  • Internet access In public areas
  • Iron/ironing board
  • Iron/ironing board (on request)
  • LCD television
  • Minibar
  • Mountain view
  • Non-smoking only
  • Ocean view
  • Phone
  • Pillow menu
  • Private bathroom
  • Refrigerator
  • Satellite television service
  • Sofa bed
  • Turndown service
  • Wake-up calls
  • Window opens

Reviews

8/10 Great Based on 55 Reviews

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4/10 Average

08 April 2011

Don;t bother!!!

Everyone knows that first impressions are extremely important. It is a pity therefore that our first impression of the Rubicon Palace in Lanzarote was rather negative. With a little effort this could be a fairly good hotel even if there is no way it could compete with hotels of a similar class outside of the Canary Islands. To start with we were allocated a room that overlooked a car park, with views of cement mixer building materials and three rubbish skips. We were extremely disappointed as this was a special anniversary trip so we asked for a different room. We were told that the hotel was full and the manager was busy; but when we persisted, a room was finally found. Quite a nice room really if a little old fashioned, but acceptable had this been provided without a dispute. There was no offer of help with our cases and we found out later that there was transport around the hotel which no-one bothered to mention at check in. The room: Well, there was no bathroom fan: the safe needed new batteries which took two visits by maintenance (Reception said they were very busy and it would take 2 hours) and I wondered why I bothered anyway as the hotel refused liability. There were no tea/coffee making facilities and everyone does not want to walk to the main hotel for a cup of coffee. The fridge cost 3 euros a day if we wanted to keep our bottled water cool. We wondered who was walking around in boots upstairs at all hours and felt that it may have been the same for people beneath us. Insulation seemed to be at a minimum and noise a maximum. The maid was excellent apart from knocking on the door at 8.45 one day: a time I do not normally recognise when on holiday. The dining room: A large room with tables packed like sardines so that it was not always easy to walk between them. It looked good and the food was varied and not too bad if you chose well. It was a shame that warm food managed to cool and congeal on the warning plates after a few moments and bacon was either incredibly greasy or consisted of small piles of tough solid layers. Hot food at the carvery was quite reasonable. Coffee and tea were a nightmare. There was only one machine and there were always long queues at breakfast. There were thermos flasks on the table but the coffee was usually lukewarm. And what a clever idea to warm the butter under hot lights so that it dripped from the wrapper! But the biggest problem was the noise. There were no soft furnishings to deaden the noise of a few hundred diners and the waiters seemed to delight in vying with each other to see who could make the most noise. Crockery was thrown into plastic bins, noisily dumped on a trolley with square wheels and rumbled and rattled to the kitchen, to reappear washed and ready to be dumped at the service stations. Cutlery was thrown into bins with a resounding crash from sacks a foot or so above the plastic container. Knives, forks and spoons were sorted by the simple expedient of throwing them as hard as possible into the relevant container. It was hell if you sat close to these stations and with three of them it was impossible not to be affected wherever you sat. Bread is normally cut with a bread knife but sometimes a serrated cleaver was supplied. This was useless. The staff were friendly and seemed busy but were loathe to actually do anything constructive, sometimes removing plates and cutlery after the first course but never thinking of providing cutlery for the next. And often they did not even do that and dirty plates littered the table until we removed them ourselves. There were no towels or hand dryer in the men’s toilet outside the restaurant whilst we were there, In spite of reporting it to staff who promised to take care of it nothing happened. Location: The hotel was situated quite a way from the main town so unless you took a taxi, a night in the town was not too easy. The grounds were well kept and quite the best feature of the hotel although they turned off the picturesque waterfalls during our second week. We never found out why. The hotel complex was surrounded by ugly wire fences that served no purpose other than to irritate. Our room was at the far end of the hotel and it would have been nice to park close to it. Only two entrances were ever open: the hotel foyer and a gate at the rear leading to the promenade. All other gates were locked. The one at the end of the grounds near our room was only opened for hotel cars so we had to walk the full length of the hotel every time. We were told the gates and the fence was for our security although as the rear gate was never locked and there was a hole in the front fencing this seemed rather doubtful. In any case we did not notice any security personnel. Entertainment: In general pretty poor, although the Mongolian troupe were quite good but the magician depended too much on low lights and the scattering of confetti. However I did enjoy his one man levitation effect. The children’s entertainment was frantic and geared towards seven year olds. The entertainment team put their backs into it but it did not finish till about 10 pm thus rendering the room uninhabitable for those without children. This may have been the reason it was almost impossible to find a seat in the piano bar. Conclusion: This all sounds rather petty in the cold light of day but the excessive noise and the many relatively minor irritations ruined the holiday. There is nothing really wrong with the basic hotel that a little attention to detail would not solve. For example all gates could be opened during the day. Dirty crockery could be removed directly to the kitchen and management could be available to talk to customers to find out first hand what they wanted. A computerised form with tick boxes only serves to give lip service to the idea of customer feedback. So to answer the question “would I return to this hotel?” A resounding “NO”! And I would be very dubious about the H10 chain. Once bitten, twice shy! But of course we can dine out for a long time on the tale of the Rubicon Palace. Especially with photos and recordings!

The best thing about my stay was...

The gardens were well maintained and Playe Blanca was very clean whilst the National park was magnificient

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