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At a Glance

TripAdvisor Traveller Rating
Based on 12437 Reviews
4.5

Recommended for

  • Central location
  • Close to the beach
  • Good for singles
  • Great service
  • Lively
TripAdvisor Traveller Rating
Based on 12437 Reviews
4.5

Recommended for

  • Central location
  • Close to the beach
  • Good for singles
  • Great service
  • Lively

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Hard Rock Hotel Cancun, Hotel Zone, Cancun

Boulevard Kukulcan Km 14.5 Hotel Zone Cancun 77500

Hotel Info

Overview

Hard Rock Hotel Cancun is a unique beachfront all-inclusive resort with a cosmopolitan flair located in Cancun's Hotel Zone.

All suites are air conditioned and also offer free Wi-Fi, a fully stocked minibar, flat screen LCD televisions with premium satellite channels and a liquor dispenser with top shelf whiskey, tequila, rum, and vodka. The luxurious bathrooms are equipped with hair dryers, plush bathrobes and slippers as well as top of the range bath amenities. Rooms also offer double hot tubs and private balconies.

Hard Rock Hotel Cancun boasts a stunning lagoon-style pool overlooking the ocean with a children's pool and two swim-up bars. There are also three spa tubs including an adults only tub. Guests can also enjoy 2 on-site tennis courts and a full-service spa featuring 10 individual treatment rooms, 6 couples treatment rooms, and a master spa treatment room with hydro spa tub. Body Rock® Fitness Center is the on site gym, offering exercise classes and world-class equipment. For the children, there is a Roxity Kids Club as well as a club for teens.

Guests can choose from 6 dining options which includes a buffet restaurant as well as delicious Mexican, Asian, Italian, Brazilian and Mediterranean dishes. There are also 7 bars to choose from where you can enjoy fine wines, cocktails and top shelf spirits.

Chichen Itza, and Ek-Balam are located nearby. Cancun International Airport is around 20 minutes drive away.

Special Notice:

Book a minimum 3-night stay in any room category for travel now until December 23, 2018 and receive up to USD 3,600 in resort credits, based on length of stay: USD 500 in resort credits with a 3-night stay, USD 750 in resort credits with a 4-night stay, USD 1,500 in resort credits with a 5-6 night stay; USD 1,800 in resort credits with a 7-8 night stay; USD 2,000 in resort credits with a 9-11 night stay; USD 2,500 in resort credits with a 12-13 night stay, USD 3,600 in resort credits with a 14 night stay or more.

A 3-night minimum stay is required. Full details at check-in. Offer per room, per stay. A 20% service fee will apply on the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun


Important Notice

From the 1st September 2017 tourists staying overnight in certain resorts in Mexico will be charged an environmental tax levied by the local government.

This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation. The cost is approx. $1 per room per night.

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Help with hotel, flight or payment?

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1866 303 2382
1866 303 2382

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1866 303 2382
1866 303 2382

Facilities

Hotel facilities

Wifi

  • Free WiFi - Public Areas
  • Free Wi-Fi

Pool and Wellness

  • Swimming Pool - Kids
  • Gym
  • Spa and wellness centre
  • Steam room
  • Swimming Pool - Outdoor
  • Massage
  • Sauna

Activities

  • Ballroom(s)
  • Hair salon
  • Tennis on site

Food & Drink

  • Free breakfast
  • Room service
  • Poolside bar
  • Coffee shop or café
  • Bar / Lounge
  • Restaurant
  • Swim-up bar

Services & Shops

  • Car rental
  • Beauty services
  • Laundry facilities
  • Porter/bellhop
  • Babysitting (Surcharge)
  • Doorman/doorwoman
  • Business services
  • Medical assistance available
  • Event catering
  • Airport transportation
  • Tour assistance
  • Concierge desk
  • Currency exchange
  • Express check-in
  • Luggage storage
  • Dry cleaning/laundry service

General Info

  • Gift shop
  • Elevator/lift
  • Check-in time starts 3:00 PM
  • Multilingual staff
  • ATM/banking
  • Number of floors 12
  • Beachfront
  • 24-hour front desk
  • Shoe shine
  • Check-out by noon
  • Shopping on site
  • Pets not allowed
  • Conference center
  • Total number of rooms 601
  • Patio

Parking

  • Parking

Room facilities

Room Amenities

  • Minibar
  • Complimentary bottled water
  • Electronic/magnetic keys
  • Hair dryer
  • Iron/ironing board (on request)
  • Clock radio
  • Complimentary newspaper
  • Coffee/tea maker
  • In-room safe

Internet, TV & Phone

  • Voice mail
  • HBO
  • Free local calls
  • Premium television channel(s)

Rooms & Comfort

  • Air conditioning
  • Cribs/infant beds available
  • Cribs/infant beds available on request
  • Blackout drapes/curtains
  • Wake-up calls
  • Balcony
  • Rollaway beds available on request
  • Window opens

Bath & Shower

  • Designer toiletries
  • Slippers
  • Jetted bathtub
  • Bathrobes
  • Separate bathtub and shower

Housekeeping

  • Turndown service
  • Nearest airport
  • Time zone UK - 5 Hour
  • Currency $ Mexico Peso
  • Plug

Location

map
map

Attractions Nearby

  • Ballenas Beach 0.23 miles
  • Aquaworld 0.46 miles
  • Luxury Avenue Shopping Mall 0.83 miles
  • Oasis Arena 0.85 miles
  • Kukulcan Plaza Shopping Mall 0.87 miles
  • Marlin Beach 0.99 miles
  • Maya Cancun Museum 1.10 miles
  • Tequila Museum 1.44 miles
  • Cancun Interactive Aquarium 1.45 miles
  • La Isla Shopping Mall 1.50 miles
View More

Resort Info

Hotel Zone

Hotel Zone, Cancun

Cancun has developed rapidly as one of the top Caribbean holiday resorts. The Hotel Zone is a long sandy strip of land separated from the mainland by...
Read more about Hotel Zone

Cancun

Cancun has developed very quickly into one of the most popular holiday destinations in the world. Outside of Spring Break when the resort is full of...
Read more about Cancun

Hard Rock Hotel Cancun Reviews

TripAdvisor Traveller Rating
Based on 12437 Reviews
4.5

Recommended for

  • Central location
  • Close to the beach
  • Good for singles
  • Great service
  • Lively
  • Customer Reviews
  • TripAdvisor Reviews

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4/10 Average

16 October 2015

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The best thing about my stay was...

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6/10 Good

13 June 2015

Wrong room

Hotel was good very lively, staff couldn't fault them,BUT the reception staff didn't help us at all, we booked for sea views and they put us in lagoon views which was not good, we had maintenance work for 5 days in the room above us which consisted of drilling up the tiles on the upstairs floor what was horrendous they should have moved us to another room or give us a choice but they didn't and it spoilt our holiday.

The best thing about my stay was...

Sun, atmosphere, food, staff ( apart from the reception)

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