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Helona Resort, Kardamena

Kardamena Village Kos Greece 85302 - Map
TripAdvisor Traveller Rating
Based on 709 Reviews

Helona Resort Overview

The Helona Resort is situated on Kos’s southern shore – on the beach, overlooking the open sea and generously offering its guests the delight of high quality hospitality and service. Its 21 pools and striking architecture are the hotel’s highlights. The hotel offers a range of guest rooms, suites and villas, all of which feature a furnished balcony, bath and shower, air conditioning, satellite TV and tea and coffee making facilities as well as a range of other amenities. During the day, guests can enjoy the 21 swimming pools, where water flows from one pool to the next, as well as a range of leisure activities including table tennis, beach volleyball. Guests can indulge at the Spa with an indoor heated swimming pool for adults only, Jacuzzis, sauna, steam room, relaxation room and a fitness centre. The lounge is also available for use, as well as the TV room, business center. Younger guests can also enjoy playground. Guests can dine in a choice of restaurants and indulge in a favourite drink at the various bars, including the outside a la carte restaurant where breathtaking views can be enjoyed or there is the beach bar. Helona Resort is ideal for any guests looking for a luxurious break to Kos.

Our customers think this is great for...

Close to the beach

100%

Family friendly

50%

Great service

50%


Hotel facilities

  • 24-hour front desk
  • Arcade/game room
  • Bar/lounge
  • Business centre
  • Check-in time starts 2:00 PM
  • Check-out by noon
  • Check-out from 7:00 AM
  • Coffee shop or café
  • Conference center
  • Currency exchange
  • Dry cleaning/laundry service
  • Elevator/lift
  • Express check-out
  • Fitness facilities
  • Free parking nearby
  • Free Wi-Fi
  • Garden
  • Gift shop
  • Hair salon
  • Internet access - wireless
  • Laundry facilities
  • Massage
  • One meeting/conference room
  • On-site car rental
  • Photocopy machines
  • Restaurant(s) in hotel
  • Room service
  • Sauna
  • Shopping on site
  • Snack bar/deli
  • Spa on site
  • Spa tub
  • Swimming pool - children's
  • Swimming pool - indoor
  • Swimming pool - outdoor
  • Swimming pool - outdoor seasonal
  • Terrace
  • Wheelchair accessible

Room facilities

  • Air conditioning
  • Balcony
  • Bathrobes
  • Bathtub only
  • Bathtub or shower
  • Cable/satellite television channels
  • Clock radio
  • Coffee/tea maker
  • Complimentary toiletries
  • Direct-dial phone
  • DVD player
  • Fax machine
  • Hair dryer
  • Hair dryer (on request)
  • In-room safe
  • Internet access - wireless
  • LCD television
  • Minibar
  • Patio
  • Phone
  • Private bathroom
  • Satellite television service
  • Shower only
  • Shower/bathtub combination
  • Slippers
  • Television

Customer Reviews

8/10 Great Based on 6 Customer Reviews

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6/10 Good

09 October 2010

Just pretending to be 5 star

In summary, it was slightly frustrating stay which echoes most other reviews seen on here. General: The Hotel is a new build that is has just completed it's first full season. It is contemporary design with 17 pools that are tiered to give a view of the beach and sea from most locations. Don't get too excited by the 17 pools and dreams of finding one to yourselves, only certain rooms have access to the majority of the pools (with the more expensive rooms) with most people making do with the more than adequately sized main pool or the sparse and well equipped beach. Location: You can't really question the location of the hotel. The views are simply stunning from the beach, the majority of the rooms and the restaurant. The main pool located behind the beach also has the same view but is marred by a shabby section with high bushes and a rather ugly pool bar that obstructs the views from the sun lounger and the infinity pool. It seems a bit of a shame that an Infinity pool has been installed and the view not entirely considered which surely is the point of such a pool. The hotel is located 5km from the nearest town (Kardamena) which is too far to walk in the evening. There is a bus the services the bus stop 5 mins from the hotel which costs 2 euros and takes 10 minutes. Apart from the next hotel, there is nothing close by, and you will need to make sure you bring everything you require with you or get what you need in a trip to the rather ugly and english-ified Kardamena. There is an independant shop in the hotel which was not too badly priced. Big 6 packs of bottled water could be purchased for 3 euros which was excellent value and saved spending the high prices of the hotel bars. Rooms: Were nothing too special. Smelt new with the scent of the dark wood still apparent. Big beds, nicely equipped bathrooms and clean. Most top floor rooms have views of the sea, most bottom floor rooms have grass lawn the backs on the patio with chairs. The more expensive ground floor rooms have access to pools. Rooms have mini bars that are well stocked, tv with multinational channels and a radio. Not spectacular, not 5 star, but not too bad. Amenities: The hotel pools were clean and tidy. They were unheated and on the cooler days were left deserted as it was simply too cold to warm them up enough. The gym was small and had machines to work most muscles. They were not weight machines, more resistance machines, so those who want to lift a weight will be left a little disappointed. A running machine, cross trainer, two bikes finishes the set up. The spa had a full menu of treatments available, pricey with a back massage starting at 50 euros. Tennis courts were nicely looked after with rackets and balls available at reception free of charge. As were the table tennis paddles which were by a randomly located table under the restaurant. Internet WIFI was available at a charge per couple of hours which was a shame - it seemed a petty charge for a 5 star hotel. Evening entertainment was pretty much non-existent with a couple singing 4 weeks a night up by the main bar. The main bar was well equipped with most drinks available to order. It was very pricey with cocktails coming in at 9 euros- compared to the 5 euros paid at the very nice Garden Bar in Kardamena. We stayed half board so made use of the restaurant in the mornings and evenings. We attended late season and there were only a few queues to be seated and there was always enough food to serve those at the buffet. The food was standard quality, it was not anything spectacular and certainly not what you would expect of a 5 star hotel. Food was invariably luke warm and some most bizarre combinations existed. (Turkey in Banana sauce was not the best...) The food in the pool bar at lunch was nothing amazing, was a little pricey and I suggest you stay at the counter whilst it is prepared as it is just prepared and left on the counter when available. The a la carte restaurant looked good, the one night we tried to use it they only were serving their lunch menu, so we decided we could do without the chicken schnitzel for a posh price and eat for free in the buffet and get the same quality from there. Trips out of the hotel had to be booked independently. Harriett travel in the town had a good range of trips and we went on three well organised days out. Reception have a sheet with a list of available trips and we rang from our room to book up the trips. Staff: Were nothing more than courteous in most cases. Handled complaints rather well, seemed like they had weathered a hard summer of complaints and looked like they were water off a ducks back most of the time. Most of them were not 5 star hotel staff and it seemed a bit of mis-mash. Niggles: Our first top floor room had a sewage smell coming from the grounds outside of it. We asked to move rooms. First we were told to come back in the evening to talk to the reservation manager, then when we spoke to someone else, we were told we could move rooms the following day. Even though the hotel was 50% full at most we still had to wait over 48 hours to move rooms. No real apology was forthcoming. The room we moved to had been smoked in and stunk of tobacco. When we informed to hotel staff, they sent a cleaner who told us to leave our air conditioning on to solve the smell. The following two days, where we left the key card in the electronics switch to activate the air conditioning to eliminate the smells, the maid took the card and did not leave it in the room. So for a couple of days we had to keep going back to reception to get our key cards recoded. The restaurant ran out of tea bags and local beer as they were under stocked - guessing as it was nearing the end of season. The wine list was reduced half way through our trip so we could not order what we would like. The A La Carte restaurant did not serve all the food in their menus either, and in the pool bar - the cheaper commercial ice creams were not restocked leaving only the pricey Hilton ice creams. Simply felt that they were closing down and not really geared to the customers any more. Other signs were also visible, half the sun loungers were packed away halfway through our stay too. The whole experience was just one of a hotel pretending to be 5 star without any of the qualities required. We left feeling a little bit cheated.

The best thing about my stay was...

Tranquility
8/10 Great

21 August 2010

1 week relaxing holiday

Immaculate hotel, food excellent a bit restricted at the pool bar lunch time menu but evening and breakfast were excellent. Little bit remote but next door to Mark Warner and we were able to book activities at that site. Nice sea breeze, relaxing environment, very few local staff which was a bit of a shame.

The best thing about my stay was...

Pool and hotel were immaculate
10/10 Amazing

12 August 2010

weekend away

Beautiful hotel. The setting was impressive and the feeling that you are surrounded by water is very refreshing-especially in the middle of a hot Greek day. The room was large and airy with all mod cons. Our balcony was huge with comfy furniture and a large umbrella. We had use of one of the infinity pools nearby and the beach was only a stroll away. Breakfast was provided and the choice was comprehensive. The cocktail bar was well stocked and the bartender knew his cocktails! Dinner was very romantic - there is an outdoor terrace or indoor dining room-there's plenty of room for all. A very enjoyable stay.

The best thing about my stay was...

Romantic setting

Additional information

The Helona Resort was previously known as DOUBLETREE BY HILTON RESORT KOS.

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