At a Glance

TripAdvisor Traveller Rating
Based on 7738 Reviews
4.5

Recommended for

  • Close to the beach
  • Good for shopping
  • Great service
  • Lively
  • Luxury
TripAdvisor Traveller Rating
Based on 7738 Reviews
4.5

Recommended for

  • Close to the beach
  • Good for shopping
  • Great service
  • Lively
  • Luxury

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Hotel Info

Overview

Hyatt Zilara Cancun is an adults only property situated on the widest stretch of beach in the Hotel Zone, Cancun.

The resort offers endless activities and entertainment, including culinary experiences at  six gourmet restaurants, DJ driven pool parties and rejuvenating treatments at Cancun's only ocean view spa.

Rooms at Hyatt Zilara Cancun are luxurious and spacious, each comes with contemporary décor and ocean, pool and resort views. They come with air conditioning, LED satellite TV with DVD/CD player and MP3 player, laptop-size safe and a furnished balcony including a hammock.

Please Note: This is an adults-only property. Children cannot be accommodated.


Important Notice

From the 1st September 2017 tourists staying overnight in certain resorts in Mexico will be charged an environmental tax levied by the local government.

This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation. The cost is approx. $1 per room per night.

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Help with hotel, flight or payment?

Call us now

1866 303 2382
1866 303 2382

Book Online or Call now

Don’t miss a great deal

1866 303 2382
1866 303 2382

Facilities

Hotel facilities

Wifi

  • Free wired high-speed Internet
  • Free WiFi - Public Areas
  • Free Wi-Fi

Pool and Wellness

  • Spa and wellness centre
  • Pool cabanas (complimentary)
  • Gym
  • Number of outdoor pools 3
  • Steam room
  • Swimming Pool - Outdoor
  • Massage
  • Sauna

Activities

  • Hair salon
  • Arcade Games
  • Tennis on site
  • Billiards or pool table
  • Library

Food & Drink

  • Bar / Lounge
  • Coffee shop or café
  • Coffee in lobby
  • Room service
  • Number of restaurants 9
  • Restaurant
  • Swim-up bar
  • Free breakfast

Services & Shops

  • Concierge desk
  • Translation services
  • Tour assistance
  • Event catering
  • Technology helpdesk
  • Wedding services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Currency exchange
  • Express check-in
  • Business services
  • On-site medical assistance available
  • Luggage storage
  • Sunbeds
  • Car rental
  • Beauty services
  • Laundry facilities
  • Porter/bellhop

General Info

  • Wheelchair accessible
  • Total number of rooms 288
  • Pets not allowed
  • Conference center
  • Shoe shine
  • Rooftop terrace
  • Check-out by noon
  • Shopping on site
  • Elevator/lift
  • Gift shop
  • Check-in time starts 3:00 PM
  • Multilingual staff
  • Grocery
  • Security guard
  • Adults Only Hotel
  • Beach cabanas (complimentary)
  • ATM/banking
  • Number of floors 8
  • Beachfront
  • Television in lobby
  • 24-hour front desk
  • Minimum check-in age 18
  • Safe-deposit box at front desk
  • Number of buildings/towers 1

Parking

  • Parking

Room facilities

Room Amenities

  • Minibar
  • Complimentary bottled water
  • Electronic/magnetic keys
  • Double sink
  • Sewing kit
  • Hair dryer
  • In-room safe
  • Coffee/tea maker
  • Iron/ironing board (on request)
  • Clock radio
  • Ceiling fan

Internet, TV & Phone

  • Satellite television service
  • CD player
  • Voice mail
  • Bathroom phone
  • Direct-dial phone
  • Multi-line phone

Rooms & Comfort

  • Ocean view
  • Air conditioning
  • In-room massage available
  • Premium bedding
  • Rollaway beds available on request
  • Extra towels/bedding in room
  • Pillowtop mattress
  • Pillow menu
  • Pool view
  • Furnished balcony or patio
  • Beach view
  • Extra towels/bedding
  • Blackout drapes/curtains
  • Wake-up calls
  • Hypo-allergenic bedding available

Bath & Shower

  • Separate bathtub and shower
  • Complimentary toiletries
  • Makeup/shaving mirror
  • Jetted bathtub
  • Handheld showerhead
  • Slippers

Housekeeping

  • Turndown service
  • Nearest airport
  • Time zone UK - 5 Hour
  • Currency $ Mexico Peso
  • Plug

Location

map
map

Attractions Nearby

  • Chac Mool Beach 0.56 miles
  • Yamil Lu'um Archaeological Zone 0.64 miles
  • La Isla Shopping Mall 0.78 miles
  • Tequila Museum 0.81 miles
  • Cancun Interactive Aquarium 0.82 miles
  • Cancun Golf Club at Pok Ta Pok 0.92 miles
  • Forum By The Sea Mall 1.11 miles
  • Forum Beach 1.13 miles
  • Marlin Beach 1.25 miles
  • Plaza Caracol Mall 1.31 miles
View More

Resort Info

Hotel Zone

Hotel Zone, Cancun

Cancun has developed rapidly as one of the top Caribbean holiday resorts. The Hotel Zone is a long sandy strip of land separated from the mainland by...
Read more about Hotel Zone

Cancun

Cancun has developed very quickly into one of the most popular holiday destinations in the world. Outside of Spring Break when the resort is full of...
Read more about Cancun

Hyatt Zilara Cancun Reviews

TripAdvisor Traveller Rating
Based on 7738 Reviews
4.5

Recommended for

  • Close to the beach
  • Good for shopping
  • Great service
  • Lively
  • Luxury
  • Customer Reviews
  • TripAdvisor Reviews

Add a review

Please select a rating
Please enter a review title
Review tips
Please enter a review description
Please enter what you liked best

Would you describe the Hyatt Zilara Cancun as...
Please select all that apply

Please enter your name
Please enter your email address
Please enter your location
Please select a traveller type

Details provided will not be used for marketing activity or shared with third parties, for more information please see our privacy policy.

10/10 Amazing

20 January 2015

Totally Pampered - Amazing Place

The staff at the Hyatt are more then helpful. There are always plenty of staff to help you with your every wish or desire. We were on Honeymoon and were checked in by the romance concierge. Our luggage was taken off us at the entrance to the hotel and was delivered to our room while we checked in with a nice glass of wine. We had champagne waiting in our room with a lovely cake with happy honeymoon written on it. We were in room 335. Great view and not overlooking the main pools. So lots more privacy. We received a pillow menu when checking in and could choose as many pillows at we wanted. We had a lovely lady turn down our bed every evening and light a candle with scented oils in our room. The staff at the bar or the pool could not do enough for us. If your drink was near empty they were over offering to get you another one. The staff handed out free ice lollies or frozen grapes by the pool and they would clean your sunglasses. At dinner, your wine glass was never empty. They would keep topping it up for you. The bed was pure luxury. It was like sleeping on a cloud. Amazing room, amazing shower. No need to bring toiletries, they have them all covered and replace everyday. (shampoo, shower gel, hair conditioner, body lotion, razor, toothbrush, toothpaste, loofa) you name it they had it. The food was superb. We mostly ate in Pelicanos because it was outdoors. Best fillet steak I have eaten. There is a 24hr lounge/help yourself bar with pool tables, playstation, games and hot and cold food. There is also a coffee house. It was unreal to have the sensation of going into a bar/restaurant or coffee house and ordering what you like and not having a price attached. If you are looking for a treat then the Hyatt Zilara in Cancun is definitely worth the money. The bus passes outside the door if you want to take a trip into Cancuns main area. It costs 10.5 pesatas or 50c in euro. There is a big shopping centre down the way within walking distance (10 minutes) of the hotel called the Isla Dorada. It has all the americanised shops as in the outlet centres. Before this there is a shopping/flee market shopping centre. Great for picking up your bottle of tecquila or fridge magnets.

The best thing about my stay was...

Total relaxation. Pure luxury. Impecible service.