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At a Glance

TripAdvisor Traveller Rating
Based on 30920 Reviews
4.5

Recommended for

  • Great service
  • Luxury
  • Close to the beach
  • Family friendly
  • Lively
TripAdvisor Traveller Rating
Based on 30920 Reviews
4.5

Recommended for

  • Great service
  • Luxury
  • Close to the beach
  • Family friendly
  • Lively

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Moon Palace Cancun, Hotel Zone, Cancun

Carretera Cancun - Chetumal Km. 340 Cancun 77500

Hotel Info

Overview

General Information

Centrally located in the heart of Cancun and just a stone throw away from the beautiful sandy beach is the Moon Palace Cancun. It is a great base for all those who want to stay within easy reach of Cancun International Airport, which is only 11 km drive away from this complex.

Hotel Information

This luxurious 4-star all-inclusive hotel has an up-market stay with such a wealth of services to offer, to make your stay extremely comfortable. You can use facilities like free Wi-Fi, free parking, 24-hour front desk, safety deposit box, tour assistance, luggage storage, currency exchange, car hire and multilingual staff.

A large outdoor swimming pool is there to take a refreshing splash during the warmer days, whereas the spacious sunbathing terrace with a number of deck chairs and parasols are available around the pool zone to soak up the shade. For a thrilling experience, head to The Grand to make the most of your holiday with your friends or families.

Enjoy the delicious taste of Asian, Mexican, Italian, international and Spanish cuisine in one of the on-site restaurants. There are bars/clubs where you can choose from a large assortment of refreshing cocktails to enjoy the live music or to dance the evening away to the latest DJ hits. Spend some time at the wellness centre and enjoy the benefits of a wide range of spa treatments such as massage, body facials and bath therapies. You can also hit the state-of-the-art gym to shed those extra calories and look fit even on your holiday to Cancun.

Room Information

If there is one thing the hotel doesn’t lack – it’s the blend of complete privacy with utmost relaxation! Accommodate yourself in one of the rooms and experience some good, quality sleep. The property categorized its rooms and suites as superior deluxe resort view, junior golf suites, superior ocean front deluxe suites, wellness suites, family deluxe, superior deluxe garden view, superior deluxe ocean view, concierge level, ambassador suites and presidential suites.
You’ll find a private, furnished balcony to wave the beautiful sunset views while relaxing in the ultimate comfort of your room and the rooms are also well-equipped with a handful of amenities. Some of them include a smart TV, coffee maker, iron and ironing board, minibar, digital safe and exclusive bathroom with personal bath care products. 
 
Special Offer: The complimentary wedding package now applies to couples staying for a minimum of 14 nights at Palace Resorts in Mexico.

Important Notice:

From the 1st September 2017 tourists staying overnight in certain resorts in Mexico will be charged an environmental tax levied by the local government.

This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation. The cost is approx. $1 per room per night.

Please Note:

1. Tour around Cancun has been removed from the programme.
2. Moon Palace Golf Course Green Fee is now $262.
3. Green Fee at Grand Coral Golf Course has been added $220 - please see notes that transportation is included and food and beverage is not.


 

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

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1866 303 2382
1866 303 2382

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1866 303 2382
1866 303 2382

Facilities

Hotel facilities

Wifi

  • Free WiFi - Public Areas
  • Free Wi-Fi

Pool and Wellness

  • Swimming Pool - Kids
  • Turkish Bath
  • Gym
  • Spa and wellness centre
  • Steam room
  • Swimming Pool - Outdoor
  • Pool cabanas (Surcharge)
  • Beach/pool umbrellas
  • Massage
  • Sauna

Activities

  • Hair salon
  • Nightclub
  • Billiards or pool table
  • Waterpark
  • Tennis on site
  • Water Sports
  • Arcade Games

Food & Drink

  • Swim-up bar
  • Breakfast service
  • Restaurant
  • Poolside bar
  • Bar / Lounge
  • Snack bar/deli
  • Room service
  • Free breakfast

Services & Shops

  • Tour assistance
  • Currency exchange
  • Express check-in
  • Dry cleaning/laundry service
  • Car rental
  • Luggage storage
  • Sunbeds
  • Laundry facilities
  • Porter/bellhop
  • Babysitting (Surcharge)
  • Wedding services
  • Business services

General Info

  • Check-out by noon
  • Shopping on site
  • Designated smoking areas
  • Wheelchair accessible
  • Rooftop terrace
  • Conference center
  • Multilingual staff
  • Grocery
  • Gift shop
  • ATM/banking
  • Check-in time starts 3:00 PM
  • Garden
  • Elevator/lift
  • Photocopy machines
  • Beachfront
  • 24-hour front desk
  • Number of floors 3
  • Safe-deposit box at front desk

Parking

  • Parking

Room facilities

Room Amenities

  • Minibar
  • Coffee/tea maker
  • In-room safe
  • Hair dryer
  • Alarm clock
  • Clock radio
  • Iron/ironing board (on request)

Internet, TV & Phone

  • CD player
  • iPhone Charging Dock/Clock Radio
  • Phone
  • Direct-dial phone
  • Premium television channel(s)

Rooms & Comfort

  • Air conditioning
  • Cribs/infant beds available
  • Rollaway beds available on request
  • Balcony
  • Cribs/infant beds available on request
  • Blackout drapes/curtains

Bath & Shower

  • Bathrobes
  • Complimentary toiletries
  • Separate bathtub and shower
  • Shower/bathtub combination
  • Jacuzzi
  • Jetted bathtub
  • Slippers
  • Nearest airport
  • Time zone UK - 5 Hour
  • Currency $ Mexico Peso
  • Plug

Location

map
map

Attractions Nearby

  • Moon Palace Golf Club 0.11 miles
  • Riviera Cancun Golf Resort 1.97 miles
  • Cancun Country Club 2.46 miles
  • Wet n' Wild Cancun 2.87 miles
  • Petempich Bay 5.10 miles
  • Puerto Morelos National Marine Park 5.88 miles
  • El Rey Ruins 6.21 miles
  • Delfines Beach 6.33 miles
  • Iberostar Cancun Golf Course 6.47 miles
  • Parish of the Risen Christ 7.01 miles
View More

Resort Info

Hotel Zone

Hotel Zone, Cancun

Cancun has developed rapidly as one of the top Caribbean holiday resorts. The Hotel Zone is a long sandy strip of land separated from the mainland by...
Read more about Hotel Zone

Cancun

Cancun has developed very quickly into one of the most popular holiday destinations in the world. Outside of Spring Break when the resort is full of...
Read more about Cancun

Moon Palace Cancun Reviews

TripAdvisor Traveller Rating
Based on 30920 Reviews
4.5

Recommended for

  • Great service
  • Luxury
  • Close to the beach
  • Family friendly
  • Lively
  • Customer Reviews
  • TripAdvisor Reviews

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10/10 Amazing

26 May 2016

Dream Wedding at a Dream Hotel

We stayed here at the hotel for 5 nights to attend a family wedding. This hotel blew us away with how amazing it was. The service was impeccable throughout all areas of the hotel, apart from the check-in/out staff they could be doing with some more training in customer service. This hotel was grand in all scales, but never felt too hectic or busy. We were lucky to eat in most of the special restaurants which all were great. But must emphasize that the food in the buffet restaurants was just as great. The rooms were a good size (we were 2 adults & 1 child (3) traveling), beds very comfy and the shower was huge. Didn't get a chance to try the jacuzzi, but heard it was nice and relaxing. There was plenty of pools around the hotel for all types of activities from water slide to relaxing. Our son loved the pirate themed kid's pool, which was never too crowded. The wedding we attended, really did make you feel like you were in paradise. Highly recommended if you want to get married abroad. Cannot fault this hotel A+++++

The best thing about my stay was...

Everything
10/10 Amazing

28 September 2015

Outstanding Quality and Service

We stayed just four days as part of an annual business convention. The rooms were beautiful, the food excellent, service was fantastic and the faciities were second to none. To stay somewhere where you had no worries about the cost of food was a God-send. I have been all over the world but never experienced a free mini=bar. What a clever approach to something that always worries trvellers. "Don't touch the mini-bar!!"

The best thing about my stay was...

The Service
10/10 Amazing

24 August 2015

andrew payne

Stayed at Moon Palace Golf and Spa for two weeks from 7th August till 21 august.Fantastic hotel with wonderful staff that cant do enough for you.Food and drink are as good as you can get at an all inclusive hotel.my wife used the spa which she really enjoyed and i played golf twice which was great.The only down side to the holiday was the seaweed on the beech which was quite bad and meant we had to use the pools instead.This hotel is a resort its that big plenty of things to do for all ages

The best thing about my stay was...

restaurants,golf and service
10/10 Amazing

12 March 2015

Moon palace and spa

Moon Plalace is a fantastic and we had a fabulous time.The service was excellent staff were friendly and very helpful. The rooms were very large, clean and in top condition. It was our 10 year anniversary and return to the hotel. Knowing this the hotel gave us a complimentary romantic meal by the beach and a special cake with Champaign. A very good stay.

The best thing about my stay was...

The service and the facilities
10/10 Amazing

06 November 2014

Moon palace and spa

Fantastic hotel and resort stayed there in October with my partner for his 50th birthday staff really looked after you

The best thing about my stay was...

Rooms where lovely x
10/10 Amazing

28 September 2014

A Fantastic Spot

The resort is huge and offers lots of activities. We were there off season but it was still lovely and lively. The service was excellent staff were super friendly and obliging. The room was large, pretty and meticulously cleaned twice daily, the jacuzzi bath (which i believe features in every room) was a lovely touch. The food was abundant and very fresh and tasty. The pools and swim up bars were very inviting. All in all I do not have one bad thing to say about the place. We loved it and would recommend it to anyone. The extra credits you get is great added value, which can be used for fun activities like dolphin swims, water sports, excursions etc. We thought the dolphin swim was amazing. To sum up, Moon Plalace is a fantastic and we had a fabulous holiday.

The best thing about my stay was...

The service and the facilities

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