At a Glance

TripAdvisor Traveller Rating
Based on 34102 Reviews
4.5

Recommended for

  • Great service
  • Luxury
  • Close to the beach
  • Family friendly
  • Lively
TripAdvisor Traveller Rating
Based on 34102 Reviews
4.5

Recommended for

  • Great service
  • Luxury
  • Close to the beach
  • Family friendly
  • Lively

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Hotel Info

Overview

Moon Palace Cancun, Cancun

General Information

Set on a seemingly endless stretch of sandy beach, Moon Palace Cancun is a great base for all those would like to experience the peaceful beaches of the Riviera but still be close to Cancun.

Hotel Information

This luxurious 5-star all-inclusive hotel  boasts world class facilities with a wealth of services on offer to make your stay extremely comfortable. 

The resort caters for all ages and offers a golf course designed by Jack Nicklaus, tennis courts, water sports – including surfing on the ‘Flowrider’, an outdoor Ice Rink, a World Class Spa,  state-of-the-art Playroom for kids and Wired Lounge designed just for Teens.

For a refreshing splash the freestyle pool, 2 swim-up bars, 6 double-whirlpools and a dedicated kids pool including a kids splash zone give a range of options, the spacious sunbathing terrace with a number of deck chairs and parasols are available around the pool zone to soak up the shade.

For a thrilling experience, head to the waterpark at The Grand to make the most of your holiday with your friends or family (additional cost)

Enjoy the delicious taste of Asian, Mexican, Italian, international and Spanish cuisine in one of the 11 on-site restaurants, the Tepinyaki tables in MOMO an dinning experience not the be missed whilst the freshly made bonbon chocolates and crepes in Café Bistro, are a lovely treat for those with a sweet tooth.

Choose from a large assortment of refreshing cocktails and enjoy premium brand beverages at one of the resort’s 13 bars or dance the evening away to the latest DJ hits at Noir nightclub. Spend some time at the newly refurbished Awe Spa and enjoy the benefits of a wide range of spa treatments such as massage, body facials and bath therapies. 

Room Information

If there is one thing the hotel doesn’t lack – it’s the blend of complete privacy with utmost relaxation! The property categorized its rooms and suites as deluxe resort view,superior deluxe garden view, junior suite golf course, superior deluxe ocean view, superior deluxe ocean front, concierge level, wellness suite, ambassador suite, family deluxe.
You’ll find a private, furnished balcony to enjoy the beautiful sunset views while relaxing in the ultimate comfort of your room which is also well-equipped with a handful of amenities and double whirlpool baths. All include a smart TV, turndown service, coffee maker, iron and ironing board, minibar with spirit dispenser, air conditioning, bathrobes and slippers, digital safe, hair dryer and hair straighteners and personal bath care products. 
 
Special Offer: The complimentary wedding package applies to couples staying for a minimum of 14 nights at Palace Resorts in Mexico. Guests enjoy Palace Resorts’ generous Resort Credit of  $1500 USD per room for a 7 night stay, which can be spent on excursions, spa treatments, golf and more..

Please Note:

Please note that the Palapa Pelicanos restaurant located at Nizuc is now open.

It offers a new à la carte snack menu from 11:30am to 4:30pm and for the evening it changes to the Mediterranean menu from 6pm to 11pm.

NOTE:-

Guests enjoy Palace Resorts’ generous Resort Credit of up to $2500 USD per room, which can be spent on excursions, spa treatments, golf and more. Stay 12 nights or more and receive $2500, 9-11 nights and receive $2000 credit. Stay 5-8 nights and receive $1500 in credit. Please note that there is a 16% Tax charge on the amount of credit used during your stay, this is payable in resort by card.

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Help with hotel, flight or payment?

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1866 303 2382
1866 303 2382

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1866 303 2382
1866 303 2382

Facilities

Hotel facilities

Wifi

  • Free WiFi - Public Areas
  • Free Wi-Fi

Pool and Wellness

  • Swimming Pool - Kids
  • Gym
  • Spa and wellness centre
  • Steam room
  • Pool cabanas (Surcharge)
  • Massage
  • Beach/pool umbrellas
  • Sauna

Activities

  • Hair salon
  • Nightclub
  • Waterpark
  • Tennis on site
  • Billiards or pool table
  • Water Sports
  • Arcade Games
  • Golf course
  • Mini Golf Miniature golf - 18 holes

Food & Drink

  • Swim-up bar
  • Breakfast service
  • Restaurant
  • Poolside bar
  • Bar / Lounge
  • Room service 24hours
  • Snack bar/deli
  • Free breakfast

Services & Shops

  • Doctor on-call 24 hours
  • Dry cleaning/laundry service
  • Tour assistance
  • Express check-in
  • Currency exchange
  • Car rental
  • Luggage storage
  • Sunbeds
  • Laundry facilities
  • Porter/bellhop
  • Babysitting (Surcharge)
  • Wedding services
  • Business services

General Info

  • Check-out by noon
  • Shopping on site
  • Designated smoking areas
  • Wheelchair accessible
  • Rooftop terrace
  • Conference center
  • Garden
  • Multilingual staff
  • Gift shop
  • Photocopy machines
  • Elevator/lift
  • ATM/banking
  • Check-in time starts 3:00 PM
  • Number of floors 3
  • Beachfront
  • 24-hour front desk
  • Safe-deposit box at front desk

Parking

  • Parking

Room facilities

Room Amenities

  • Minibar
  • Coffee/tea maker
  • In-room safe
  • Hair dryer
  • Alarm clock
  • Clock radio
  • Iron/ironing board (on request)

Internet, TV & Phone

  • CD player
  • iPhone Charging Dock/Clock Radio
  • Phone
  • Direct-dial phone
  • Premium television channel(s)

Rooms & Comfort

  • Air conditioning
  • Cribs/infant beds available
  • Rollaway beds available on request
  • Balcony
  • Cribs/infant beds available on request
  • Blackout drapes/curtains

Bath & Shower

  • Bathrobes
  • Complimentary toiletries
  • Separate bathtub and shower
  • Shower/bathtub combination
  • Jacuzzi
  • Jetted bathtub
  • Slippers
  • Nearest airport
  • Time zone UK - 5 Hour
  • Currency $ Mexico Peso
  • Plug

Location

map
map

Attractions Nearby

  • Moon Palace Golf Club 0.11 miles
  • Riviera Cancun Golf Resort 1.97 miles
  • Cancun Country Club 2.46 miles
  • Wet n' Wild Cancun 2.87 miles
  • Petempich Bay 5.10 miles
  • Puerto Morelos National Marine Park 5.88 miles
  • El Rey Ruins 6.21 miles
  • Delfines Beach 6.33 miles
  • Iberostar Cancun Golf Course 6.47 miles
  • Parish of the Risen Christ 7.01 miles
View More

Resort Info

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Moon Palace Cancun Reviews

TripAdvisor Traveller Rating
Based on 34102 Reviews
4.5

Recommended for

  • Great service
  • Luxury
  • Close to the beach
  • Family friendly
  • Lively
  • Customer Reviews
  • TripAdvisor Reviews

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10/10 Amazing

26 May 2016

Dream Wedding at a Dream Hotel

We stayed here at the hotel for 5 nights to attend a family wedding. This hotel blew us away with how amazing it was. The service was impeccable throughout all areas of the hotel, apart from the check-in/out staff they could be doing with some more training in customer service. This hotel was grand in all scales, but never felt too hectic or busy. We were lucky to eat in most of the special restaurants which all were great. But must emphasize that the food in the buffet restaurants was just as great. The rooms were a good size (we were 2 adults & 1 child (3) traveling), beds very comfy and the shower was huge. Didn't get a chance to try the jacuzzi, but heard it was nice and relaxing. There was plenty of pools around the hotel for all types of activities from water slide to relaxing. Our son loved the pirate themed kid's pool, which was never too crowded. The wedding we attended, really did make you feel like you were in paradise. Highly recommended if you want to get married abroad. Cannot fault this hotel A+++++

The best thing about my stay was...

Everything
10/10 Amazing

28 September 2015

Outstanding Quality and Service

We stayed just four days as part of an annual business convention. The rooms were beautiful, the food excellent, service was fantastic and the faciities were second to none. To stay somewhere where you had no worries about the cost of food was a God-send. I have been all over the world but never experienced a free mini=bar. What a clever approach to something that always worries trvellers. "Don't touch the mini-bar!!"

The best thing about my stay was...

The Service
10/10 Amazing

24 August 2015

andrew payne

Stayed at Moon Palace Golf and Spa for two weeks from 7th August till 21 august.Fantastic hotel with wonderful staff that cant do enough for you.Food and drink are as good as you can get at an all inclusive hotel.my wife used the spa which she really enjoyed and i played golf twice which was great.The only down side to the holiday was the seaweed on the beech which was quite bad and meant we had to use the pools instead.This hotel is a resort its that big plenty of things to do for all ages

The best thing about my stay was...

restaurants,golf and service
10/10 Amazing

12 March 2015

Moon palace and spa

Moon Plalace is a fantastic and we had a fabulous time.The service was excellent staff were friendly and very helpful. The rooms were very large, clean and in top condition. It was our 10 year anniversary and return to the hotel. Knowing this the hotel gave us a complimentary romantic meal by the beach and a special cake with Champaign. A very good stay.

The best thing about my stay was...

The service and the facilities
10/10 Amazing

06 November 2014

Moon palace and spa

Fantastic hotel and resort stayed there in October with my partner for his 50th birthday staff really looked after you

The best thing about my stay was...

Rooms where lovely x
10/10 Amazing

28 September 2014

A Fantastic Spot

The resort is huge and offers lots of activities. We were there off season but it was still lovely and lively. The service was excellent staff were super friendly and obliging. The room was large, pretty and meticulously cleaned twice daily, the jacuzzi bath (which i believe features in every room) was a lovely touch. The food was abundant and very fresh and tasty. The pools and swim up bars were very inviting. All in all I do not have one bad thing to say about the place. We loved it and would recommend it to anyone. The extra credits you get is great added value, which can be used for fun activities like dolphin swims, water sports, excursions etc. We thought the dolphin swim was amazing. To sum up, Moon Plalace is a fantastic and we had a fabulous holiday.

The best thing about my stay was...

The service and the facilities