8/10 Best thing about my stay was...



8/10 Best thing about my stay was...


Erika Gubu

8/10 Best thing about my stay was...

Teresa the receptionist is the most helpful and accomodating person I have ever come across in a hotel.

wendy fitzgerald
West Wickham

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Palma Mazas/Emperador, El Arenal

CL GERONA, 17 EL ARENAL El Arenal 07600 - Map
TripAdvisor Traveller Rating
Based on 377 Reviews

Palma Mazas/Emperador Overview

The Hotel Palma Mazas Emperador is centrally located on a beautiful quite street not far from El Arenal. The hotel is a 700 meters walk to the sandy beach of Palma and the resort centre is ten kilometres away. Rooms are tastefully decorated and have all modern conveniences. Nearby the hotel you will find the commercial area with bars, restaurants and evening entertainment.

Our customers think this is great for...

No frills




Great service


Hotel facilities

  • Bar/lounge
  • Coffee shop or café
  • Dry cleaning/laundry service
  • Restaurant(s) in hotel
  • Swimming pool - outdoor

Room facilities

  • Balcony
  • Phone


6/10 Good Based on 38 Reviews

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2/10 Okay

09 April 2012

you get what you pay for

I would never stay in this hotel again or this particular resort. It is definitly only a 2 star hotel, most of the staff are very ignorant and rude. The police were called twice in the week we were there for a particular family. There is no entertainment here, There was a sing song one night and they were asked to be quite. It is not worth getting up for breakfast and if you want dinner sometimes you could be waiting for over a half an hour to get it, it was very badly orgainised. We were only half board but the people all inclusive went to supermarket one night to get their drinks as the line was out to the pool. I know people can get very greedy when they go all inclusive but this particular bar man would only serve one person at atime he would not give you a drink for your partner. We were told by a person working there that his boss told him yo work very slow when serving the drinks and all inclusive is from 11 to 11. We stayed in palma mazas but were sharing with emeredor, we knew when booking this but did realise that they would be sharing our pool as well. There is only 15 deck chairs in palma mazas and pool area is very small. The people staying in emperador had to go to palma mazas for their lunch, dinner and drinks. I never seen so many people complain about a hotel while we were there. The rooms are very basic but they were cleaned every day, it can be a very noisy hotel. We were glad we only booked one week, the only thing that made our holiday was the people we met. If you have children there is really nothing for them. I have heard there is far nicer hotels in this resort, i normally dont complain about hotels but this is very badly run hotel.

The best thing about my stay was...

The people we met

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