8/10 Best thing about my stay was...

The sense of space..

Len
Morpeth

10/10 Best thing about my stay was...

I just love the place and everything about it!.

sue!
manchester

10/10 Best thing about my stay was...

RELAXING,CLEAN,EFFICIENT AND STRESS-FREE.

John Robinson
Co Clare

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Playa Pocillos Apartments, Urbanizacion Matagorda

CL MALVA 10 MATAGORDA URBANIZACION MATAGORDA 35510 - Map
TripAdvisor Traveller Rating
Based on 225 Reviews

Playa Pocillos Apartments Overview

The Playa Pocillos Apartments are situated in a peaceful residential area on the edge of Puerto Del Carmen. It is a five minute walk to the Matagorda beach and ten minutes to the main beaches, shops, bars and restaurants of Puerto Del Carmen. Just a short stroll from the complex guests will also find local public transport links making the Playa Pocillos an ideal base to explore the island of Lanzarote from. All 66 apartments are spacious and well equipped to ensure a comfortable stay and all have a terrace or balcony where guests can unwind. Guests booking on a bed and breakfast basis will receive a full english breakfast with tea/coffee included. Guests can take a dip in the freshwater swimming pool and visit the poolside snack bar which serves a selection of light snacks and cooling refreshments throughout the day. A well tended tennis court is available to keep all sports enthusiasts occupied and the Playa Pocillos is also ideal for families with a separate swimming pool for children and their own playground.

Our customers think this is great for...

Quiet

84%

Family friendly

70%

No frills

63%


Hotel facilities

  • Bar/lounge
  • Billiards or pool table
  • Check-in time ends midnight
  • Check-in time starts noon
  • Check-out by noon
  • Check-out from 11:00 AM
  • Coffee shop or café
  • Currency exchange
  • Free parking on site
  • Garden
  • Internet access - wireless
  • Massage
  • On-site car rental
  • Photocopy machines
  • Poolside bar
  • Restaurant(s) in hotel
  • Safe-deposit box at front desk
  • Swimming pool - children's
  • Swimming pool - outdoor
  • Swimming pool - outdoor seasonal
  • Tennis on site
  • Terrace
  • Tours/ticket assistance
  • Wireless (high-speed) Internet access - surcharge

Room facilities

  • Balcony
  • Coffee/tea maker
  • In-room safe
  • Kitchen
  • Kitchenette
  • Refrigerator
  • Satellite television service
  • Shower only
  • Shower/tub combination
  • Television

Reviews

8/10 Great Based on 77 Reviews

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4/10 Average

27 September 2011

We thought it wasn't bad until I took an attatched photo!!

When we arrived the reception was closed, as there were no details of what to do so we decided to just go to the bar to wait until it was open(5 o'clock) we arrived during the siesta. The lady in the bar was lovely and told us that she had our key so we got to our room sooner than expected. First opinions small but adequate, the lay out is a little strange as the balcony is at the front of the apartment. At 5 we went down to reception and checked in- passports and safe keys etc. the Spanish receptionist was quite dismissive and uninterested and remained this way throughout the stay. On the up side for service- the English ladies who worked the bar were always nice and friendly. The bar does close at 10pm which we found strange. We also thought the pool was nice although a little small- this was not a problem however as we never had a problem getting a sun-bed. I hate dirt- so when I noticed a rennie(heart-burn tablet) on the floor I was determined to see how long it would take to be cleaned- as we were told the apartment would be cleaned 5 times a week.(also see attached photo!) Which was taken 5 mins before we left for the airport- 2 weeks later!! on our third night I guess? We returned after a night out- we got back around 3ish if memory serves me correctly to find what I assumed were flies- I'm not a bug expert I just know I HATE them! So I killed them all every night we got back we found some- a handful not a swarm so we never reported it to reception as it was not a major problem. My boyfriend said maybe they're cockroaches- oh no I insisted they're just bugs- it's fine. So we googled baby cockroaches and I was confident they were NOT cockroaches. However the last night I took a picture of one of them, and I nearly vomited when I seen it- it was the same as the pictures we seen on-line!! To my eye they looked different but in the photo it was obvious what they were....... COCKROACHES!!!! Needless to say I left the apartment as soon as I could move! One other thing that annoyed me was about the check-out procedure, lack of rather! we had to ask what to do. The day before we left we gave back the safe key- assuming the deposit would be returned, the receptionist made a big deal about the receipt we received for it and would not give us our deposit back until we found it- luckily we did but my problem was i paid the deposit and received a receipt from a duplicate book!!!! she had a copy of it! Also I paid they deposit for the key NOT for a slip of paper- I can understand I loose the key I don't get my deposit back- but I did return they key and she wanted a slip of paper that she already had a copy of! RIDICULOUS. The cleaner came and left as promised she always brought her sweeping brush, bucket and mop- however the apartment was not swept or mopped. Also I rinsed the bath every-time before use and it was not cleaned once in our stay. The towels were changed 3 times I guess during our stay, even when we received "clean" towels they were never that they never felt or smelled clean which didn't make me happy at all. Also I am not convinced that the beds were changed during the two weeks- they should have been changed once. As in the review title we were dealing with the small things and trying not to make a big deal as we were there to enjoy ourselves but now in looking back it was not worth what we paid. and the photo of our apartment buddies confirmed that it was not even remotely clean, BIG DISAPPOINTMENT. Please don't expect much from Playa Pocillos.

The best thing about my stay was...

Honestly- leaving the apartments!!

Additional information

The Playa Pocillos Apartments was previously known as Playa Pocillos.

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