At a Glance

TripAdvisor Traveller Rating
Based on 7362 Reviews
4.5

Recommended for

  • Close to the beach
  • Great service
  • Luxury
  • Quiet
  • Romantic
TripAdvisor Traveller Rating
Based on 7362 Reviews
4.5

Recommended for

  • Close to the beach
  • Great service
  • Luxury
  • Quiet
  • Romantic

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

Hotel Info

Overview

Sun Palace in Cancun, is a luxury all inclusive, couples-only oasis and winner of the TripAdvisor Travelers' Choice Award for Top Hotel for Romance. Set in one of the hottest destinations in the Mexican Caribbean, Sun Palace showcases Cancun's turquoise waters and powdery white sandy beaches. Ideal for those who want a romantic getaway with an opportunity to experience Mexican culture through tours and activities, shopping and other experiences that only Cancun can offer

ROOMS & SUITES

Your Sun Palace accommodations will envelop you in comfort and elegance, from a double whirlpool to nightly turndown service, to plush bathrobes and slippers and upscale bath amenities. The minimal, modern design inspires serenity and relaxation. Step through the spacious glass door to your balcony and enjoy a magnificent view of the clear turquoise waters of the Caribbean Sea or Nichupte Lagoon.

Our All-Inclusive Features include 24-hour room service, in-room wine, a stocked mini-bar and a liquor dispenser with brand name label whiskey, tequila, rum and vodka. You’re assured a deep and restful sleep nestled in the fine linens and cotton duvet of your comfortable custom Palace Bed®.

Among the other abundant amenities in your Sun Palace room are CHI-branded hair tools and bath products, LCD television with satellite, individually controlled air conditioning, a direct dial telephone, complimentary long distance calls to the Continental US and Canada, alarm clock, coffee maker, wireless Internet and much more.

All guest rooms feature king beds and accommodate 2 adults.

SPA

A highlight of your couples-only vacation at Sun Palace will surely be a retreat to our pampering spa.

Featuring a blend of Mayan, Asian and European techniques and brand-name products, our spa offers a luxurious escape that will ease your stress, rejuvenate your mind and body and leave you relaxed and invigorated.

Our 10 treatment rooms include five couples suites and five individual suites. Spend a day and indulge in spa and facial treatments. Enjoy our facilities including a sauna, herbal steam room, showers and relaxation lounge. Just one visit to this intimate haven will ensure that your vacation is unforgettable.

DINING

Dining at Sun Palace, with the best restaurants in Cancun, is truly an extraordinary part of your couples’ vacation

Our renowned chefs set an impressively high standard for all-inclusive dining, with sumptuous culinary treats in our specialty restaurants featuring International, Mexican, Italian and Argentinean cuisines. Enjoy your meal in any of our dining rooms or order from our 24-Hour Room Service menu and dine in the comfort of your room.

All of our restaurants serve only the finest local and imported products, including high quality US beef. Order whatever entices you, including top-rated wines and brand label domestic and imported whisky, vodka, gin, brandy and rum – it’s all part of our All-Inclusive Features. Reservations are not required, but long pants and a collared shirt are required for dining in La Tratto.

AMENITIES

Endless Cancun activities and abundant beach resort amenities await at Sun Palace. Three sparkling infinity pools offer you the choice of a refreshing swim, lounging in the sun and enjoying a cocktail from our swim-up bar. An indoor pool with two whirlpool located next to our Sun Palace spa is another enticing option.

The spa, with a variety of treatments and services, including a sauna and steam room, invite you to unwind. For active couples, the fully equipped fitness center with free weights and cardio machines provides a dramatic lagoon view during your workout.

·         3 infinity pools

·         Swim up bar

·         Indoor pool and whirlpool

·         Sauna/steam room (subject to availability)

·         Spa facilities ($)

·         Fitness center

·         Table games

·         Daily activities

·         Nightly shows

·         Access to the golf course

Our Sun Palace personnel provide unwavering traditional Mexican hospitality. They’re ready to assist if you wish to book a tour, enjoy a day at the spa or rent a car.

Your comfort and convenience are assured at Sun Palace too, with wireless Internet service available throughout the resort, a gift shop, beauty salon, jewellery store, boutique, travel agency, dry cleaning and laundry services, in addition to a currency exchange – everything you can imagine is available at Sun Palace.

Please Note: The hotel is a couples only resort (guests must be 18 years or over).

Rates advertised are valid for the UK and European Market. Residents from other locations may be required to pay additional fees.

Special Offer: Book before October 30th 2017 and you will be able to use your entire Resort Credit towards unlimited spa services and also enjoy the Unlimited Golf promotion when you book three nights or more.

Exclusions apply. Unlimited golf is only valid at Moon Spa & Golf Club. Transportation to and from the Moon Palace Spa & Golf Club is not included. Amount of Resort Credit clients receive depends on the length of their stay. For all Resort Credit used, 16% tax and fees apply. Golf cart fee of $38 USD per person applies to each round of golf redeemed.


Important Notice

From the 1st September 2017 tourists staying overnight in certain resorts in Mexico will be charged an environmental tax levied by the local government.

This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation. The cost is approx. $1 per room per night.

Please Note:-

The Sun Palace, Cancun is closing for refurbishment on 15th June 2019, and the reopening date has now changed from 15th December 2019 to 01st Febrauary 2020.

Any existing bookings will be moved to Le Blanc, Cancun at no extra charge.

At a Glance

Board basis explained

Board basis explained

...means that included in the price are all main meals, most drinks, which tend to be local varieties available during bar opening hours.

...means that breakfast, lunch and evening meals, are included in the price.

...means that your breakfast and evening meal is included in the price. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

...means that breakfast is included in the price.

...means that no meals or drinks are included in the price, but you will be provided with catering facilities in your accommodation to cook light meals.

...means that no meals or drinks are included in the price.

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Facilities

Hotel facilities

Wifi

  • Free wired high-speed Internet
  • Internet access - wireless
  • Free WiFi - Public Areas
  • Free Wi-Fi

Pool and Wellness

  • Gym
  • Spa and wellness centre
  • Steam room
  • Swimming Pool - Outdoor
  • Massage
  • Swimming Pool - Indoor
  • Sauna

Activities

  • Hair salon

Food & Drink

  • Restaurant
  • Number of restaurants 3
  • Room service
  • Poolside bar
  • Coffee shop or café
  • Bar / Lounge
  • Swim-up bar
  • Free breakfast

Services & Shops

  • Car rental
  • Beauty services
  • Laundry facilities
  • Porter/bellhop
  • Luggage storage
  • Express check-out
  • Doorman/doorwoman
  • Business services
  • Medical assistance available
  • Tour assistance
  • Express check-in
  • Currency exchange
  • Airport transportation
  • Dry cleaning/laundry service
  • Concierge desk

General Info

  • Number of floors 8
  • 24-hour front desk
  • Gift shop
  • Caters to couples
  • Photocopy machines
  • ATM/banking
  • Check-in time starts 3:00 PM
  • Elevator/lift
  • Shoe shine
  • Check-out by noon
  • Shopping on site
  • Pets not allowed
  • Conference center
  • Multilingual staff
  • Total number of rooms 252
  • Wheelchair accessible
  • Safe-deposit box at front desk

Parking

  • Parking

Room facilities

Room Amenities

  • Minibar
  • Complimentary bottled water
  • Coffee/tea maker
  • In-room safe
  • Hair dryer
  • Alarm clock
  • Iron/ironing board (on request)
  • Clock radio
  • Electronic/magnetic keys

Internet, TV & Phone

  • CD player
  • Phone
  • Free local calls
  • Voice mail
  • Premium television channel(s)
  • Direct-dial phone

Rooms & Comfort

  • Window opens
  • Balcony
  • Wake-up calls
  • Blackout drapes/curtains
  • Air conditioning

Bath & Shower

  • Private bathroom
  • Bathtub only
  • Bathrobes
  • Complimentary toiletries
  • Jetted bathtub
  • Slippers
  • Bathtub or shower
  • Shower only

Housekeeping

  • Turndown service
  • Nearest airport
  • Time zone UK - 5 Hour
  • Currency $ Mexico Peso
  • Plug

Location

map
map

Attractions Nearby

  • El Rey Ruins 1.14 miles
  • Delfines Beach 1.23 miles
  • Iberostar Cancun Golf Course 1.44 miles
  • Maya Cancun Museum 2.16 miles
  • Oasis Arena 2.40 miles
  • Wet n' Wild Cancun 2.46 miles
  • Aquaworld 2.80 miles
  • Ballenas Beach 3.28 miles
  • Riviera Cancun Golf Resort 3.39 miles
  • Luxury Avenue Shopping Mall 4.07 miles
View More

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Sun Palace Reviews

TripAdvisor Traveller Rating
Based on 7362 Reviews
4.5

Recommended for

  • Close to the beach
  • Great service
  • Luxury
  • Quiet
  • Romantic
  • Customer Reviews
  • TripAdvisor Reviews

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10/10 Amazing

27 April 2012

Best hotel in Cancun

We stayed 2 weeks in Mexico and we have travelled around the riviera maya area and we stayed in 6 different hotels and so far the Sun Palace was the best. The room was very big with wonderful Jacuzzi and very clean and the room was smelling to roses unlike some hotels it was very stinky and we w:ere not even able to sleep due to the bad smell. The Sun Palace was the only hotel from the 6 we visited to provide free internet wifi in all rooms, which was really great as we needed internet to keep contact with our family and friends. The people were very friendly and helpful and they let us check in at 9:30 in the morning while according to their policy is 15:00 so we were very happy that they could that. The food was ok for the buffet but it can be improved as the price of the hotel was really the most expensive rate we paid so far. The dinner was better but they choices were limited but it was ok as we don't eat really so much. They were arranging nice activities like beach volleyball, bingo, Spanish lessons and nice evening show which was really great to kill time. The last best thing was adults only so we really could relax without crying kids

The best thing about my stay was...

The free internet Wifi
10/10 Amazing

25 July 2011

Absolute luxury and amazing serivce!

We stayed at this hotel two weeks in July 2011. It is a superb hotel and really cannot fault a single thing!! We stayed at convierge level and can only talk wonders about the hotel and its staff! The food is very good and they cater for every taste and need & the staff cannot do enough to help you and make sure that your stay is perfect, the rooms & hotel are spotlessly clean, these are cleaned twice a day!! The location is ideal also, it is on one of the nicest stretches of beach in cancun and one of the quietest as next to the hotel is a residential area as opposed to another hotel, it was so quiet, that at night we had the fortune of seeing giant sea turtles come out of the sea to deposit their eggs on the beach! A magnificant sight and experience!! The hotel, is only about 15min on the bus from the centre of cancun where all the night clubs and restaurants are, so totally ideal location! You can also go into any of the palace hotel resorts to spend the day & try them out when you stay here. Not only that, but the hotel offers you "hotel credits" to spend at will, these depend on the length of your stay, we stayed 12 nights and got $1500 credits. With these i bought $300 worth of jewellery at the jewellery shop in another palace hotel, a professional foto session at the beach, two holistic body massages for my partner and i, an excursion to chichen itza with lunch included, two designer packs of tequila and a romantic lobster dinner on the beach (this is something NOT to be missed if you do go!). However, despite the luxury of the hotel and its amazing gifts, to me what really makes this hotel truly special is their wonderful staff who work tirelessly to ensure everything is absolutely perfect, I really cannot praise them enough!!

The best thing about my stay was...

Hotel Staff and Giant Sea turtles!
10/10 Amazing

01 August 2009

Amazing Hotel

We stayed at this hotel on our Honeymoon. It was a fantastic hotel & we could not fault a single thing. We stayed in a junior suite & it was beautiful, such an amazing room and is highly recommended. The food is fantastic, they cater for every taste and need & the staff cannot do enough to help you and make sure that your stay is perfect, the rooms & hotel are spotlessly clean. The location is ideal also and is close to the centre of Cancun where there are lots of things to do. It is on the beach front with a view to die for, 1 of the nicest stretches of beach in Cancun. You can also go into any of the palace hotels & try them out when you stay here.We will be returning to this hotel without a doubt.

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