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THB Flora Hotel, Puerto Del Carmen, Lanzarote

Reina Sofia Puerto del Carmen 35510 - View Map
TripAdvisor Traveller Rating
Based on 1948 Reviews
  • overview
  • customer reviews

THB Flora Hotel Overview

THB Flora Hotel is an attractive resort located in a peaceful area of Puerto Del Carmen's old town. The town centre is just 500 metres away and the beach is 800 metres away.

Surrounded by picturesque gardens, the hotel features two outdoor pools, one specifically for adults and both surrounded by sunbeds and parasols as well as a splash park for the little ones. There's plenty to keep everyone entertained with a games room, hotel-run entertainment for adults and children, a pool table and a playground for the little ones. There's a whole host of evening entertainment with live performances, a mini-disco and favourites like karaoke and bingo.

Studios and apartments at THB Flora Hotel are designed to make guests feel at home. Each has a balcony/ terrace and a kitchen area with a coffee machine, fridge, microwave and kettle along with a flat-screen TV, safe and free WiFi.

Please Note: This property is currently under refurbishment process. The renovations are being done by parts in order to cause the least discomfort to our guests. The estimate month of completion is April 2018.

THB Flora Hotel Overview

THB Flora Hotel is an attractive resort located in a peaceful area of Puerto Del Carmen's old town. The town centre is just 500 metres away and the beach is 800 metres away.

Surrounded by picturesque gardens, the hotel features two outdoor pools, one specifically for adults and both surrounded by sunbeds and parasols as well as a splash park for the little ones. There's plenty to keep everyone entertained with a games room, hotel-run entertainment for adults and children, a pool table and a playground for the little ones. There's a whole host of evening entertainment with live performances, a mini-disco and favourites like karaoke and bingo.

Studios and apartments at THB Flora Hotel are designed to make guests feel at home. Each has a balcony/ terrace and a kitchen area with a coffee machine, fridge, microwave and kettle along with a flat-screen TV, safe and free WiFi.

Please Note: This property is currently under refurbishment process. The renovations are being done by parts in order to cause the least discomfort to our guests. The estimate month of completion is April 2018.


Our customers think this is great for...

83%

Family friendly

54%

Great service

44%

No frills


Hotel facilities

  • 24-hour front desk
  • Arcade/game room
  • Area shuttle (Surcharge)
  • Bar/lounge
  • Billiards or pool table
  • Check-in time starts 3:00 PM
  • Check-out by noon
  • Coffee shop or café
  • Currency exchange
  • Dry cleaning/laundry service
  • Garden
  • Gift shop
  • Grocery/convenience store
  • Internet access in public areas - surcharge
  • Massage
  • Nightclub
  • On-site car rental
  • Photocopy machines
  • Poolside bar
  • Restaurant(s) in hotel
  • Safe-deposit box at front desk
  • Shopping on site
  • Snack bar/deli
  • Swimming pool - outdoor
  • Terrace
  • Tours/ticket assistance
  • Wheelchair accessible

Room facilities

  • Alarm clock
  • Balcony
  • Cable/satellite television channels
  • Complimentary toiletries
  • Direct-dial phone
  • In-room safe
  • Kitchenette
  • Microwave
  • Minibar
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite television service
  • Shower/bathtub combination
  • Television

Customer Reviews

7/10 Good Based on 170 Customer Reviews

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8/10 Great

29 December 2017

Christmas holiday 2017

We stayed in a studio it was very clean and the cleaners came in nearly every 2nd day however it was too small and would never stay in a sudio again. The other people we were with paid the same price for a 1 bed apartment and it was a lot bigger

The best thing about my stay was...

The staff, location was excellent. My son 6 had the best holiday ever. The entertainment was excellent for families.
1/10 Okay

03 September 2017

The rudest staff I have ever met. Staff need hospitality training.

Very disappointing stay the staff were extremely rude in the reception area and some of the bar and dining room staff were extremely rude to the point where we asked for a refund of our all inclusive. This was our second visit to the hotel as our first one was more enjoyable. I am appalled and shocked by the staff attitude and would NOT recommend a stay in the THB Flora.

The best thing about my stay was...

The childrens entertainment was great and the apartment was spotless.
8/10 Great

17 August 2017

Holiday 2017

Just home lovely hotel but more suited to families very noisy round the pool and no shallow end which wasn't good as my husband is not a swimmer. The apartment was lovely we stayed in superior studio it was a bit tight but spotlessly clean . The apartment was a bit far from the centre of resort but taxis very cheap. The staff were very friendly and helpful couldn't fault them

The best thing about my stay was...

The lovely restaurants and the music in the craic and ceol Irish bar in the old town
7/10 Good

19 April 2017

Nice hotel

Arrived home yesterday after staying for 9 days. We stayed in superior 2 bed which was lovely. Very modern just like on the pictures on the website, spacious for a family of five. I was under the impression the hotel building works would be complete but there are still a lot of rooms being renovated and public areas being painted. The main pool is busy and rather noisy as near the bar and restaurant, however, there is another pool where we went which is lovely and quiet. It is rather deep 1.95m deep at shallow end so not for everyone especially young children.we stayed self catering so can't comment on food only the breakfast which we had on the last day which was a standard buffet. 6€pp. The hotel lets you upgrade for 24€pp all inclusive, kids under 11 get 50% discount. The hotel supermarket is expensive but a superdino 3 minute walk. Location is good for everything, furthest is beach a good ten minute walk. I would not recommend the hotel if you are not good on your feet, lots of steps, slopes all around the complex and is situated on the hill which is fairly steep. It's good exercise though after having a meal on the Marina!!!!! My only quibble is the room was only cleaned 4 times during our stay if we had of asked I'm sure the hotel would've been accommodating. All in all we had a good holiday here, yes I would stay again but not in summer holidays purely.because I think when all the rooms are occupied it would be very difficult to get a spot around the pool.

The best thing about my stay was...

The quiet pool was very relaxing. All staff seemed very friendly and public areas very clean.
1/10 Okay

10 February 2017

Tired and worn room

The room we had was tatty with cupboard doors not closing properly, curtain pelmet not hanging straight because of hooks missing. There was a tear in one of the curtains. The folding doors meant to close off the kitchen section were swollen at the bottom making them impossible to use. The television had no remote control. It was very uncomfortable to sit and watch the tv if wished, because only one thin pillow on the bed (the only position to watch from) made a very uncomfortable back rest especially with the hard and loose headboard to lean on. Our room was nearly always shaded from the sun which could make sitting on the veranda a chilly experience.

The best thing about my stay was...

The cleanliness all around the hotel and in the room was very good. The staff always friendly and welcoming with a smile on their faces.
2/10 Okay

29 September 2016

Crawling with ants

Great pool entertainment, rooms poor. Place crawling with ants everywhere, kitchen, sofas, bathroom, toilets and bed's. Didn't sleep until returned home as bedsheets were full of ants

The best thing about my stay was...

Pool outside room
2/10 Okay

29 September 2016

The flora

Very noisy , not much room around pool area more suitable for people with young children

The best thing about my stay was...

Location
8/10 Great

01 September 2016

Good

We got really lucky with our accommodation we were poolside which was fantastic for us we were in the quiet part also which made it easy to relax. Apartment was clean and had everything you needed and more as it was spacious towards other apartments we had stayed in previously...the only thing that needs improving is sleeping arrangements the kids took the one bedroom and my wife and I were on the sofas...need to get fold out sofabeds

The best thing about my stay was...

I loved the convenience of being poolside and the entertainment was good especially for the kids
4/10 Average

29 August 2016

Basic and small apartments

We stayed in a one bed apartment with 2 adults, 2 children and a baby. The sofa beds are not beds just sofas with concrete bases and were very uncomfortable. The rooms were tiny with little storage space. We requested a ground floor room but were given a second floor apartment. The main pool area is too small and there is a aye every day for sun beds. The demand is so higher the sun beds are locked in a pile every night and people stand around the pool each morning waiting to get a spot for the sun bed. The pool in flora too is too deep over 2 meters with no shallow end and not suitable for small children. The playground surface is loose stones and impossible for children to play in without getting covered in dirt and dust. We were very disappointed with the facilities and would not recommend this hotel for families. The hotel is easily a 20 minute walk from the main beach and is up a very steep hill all the way back. On a positive note the staff were very friendly and the entertainers for the children were very good. The food was good and typical for an all inclusive hotel. The choice of alcohol for the all inclusive package is poor.

The best thing about my stay was...

Food and staff
10/10 Amazing

20 August 2016

Brilliant for families

Myself husband & 2 kids stayed 4 2 weeks we went all inclusive & found this great value.the food was fabulous & always loads to choose from, the kids club are amazing except 4 1 girl who looked like she didn't want 2 b there.). Apartments were comfy & clean only down fall no air conditioning.

The best thing about my stay was...

Food & children's entertainment

Additional information

The THB Flora Hotel was previously known as Flora Apartments.

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