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Good hotel but not a 5*

The best thing about my stay was Weather.

Maria Johnston
Glasgow

Wow Kremlin Palace, Lara

KUNDU KOYU AKSU ANTALYA 7110 - Map
Based on 543 Reviews

Wow Kremlin Palace Overview

This stunning hotel, with its comfortable rooms and excellent service, will be an unforgettable experience. Renovated in 2004, it is spread over two 6-storey buildings and comprises a total of 874 rooms, of which 15 are elegant suites and 126 are apartments. This exclusive hotel enjoys a stunning location on the hotel's long and well-kept sandy beach. It is around 3 km from Kundu and the centre of Antalya is roughly 30 km away. Here guests will find plenty of shopping and entertainment venues, and the transfer time to Antalya airport is around 20 minutes.

Guests are welcomed in the impressive, air-conditioned lobby with a 24-hour reception desk, 10 lifts, safes, a currency exchange facility and a cloakroom. Modern and tastefully decorated, the carpeted rooms and apartments include a spacious bathroom with a shower and hairdryer, a direct dial telephone, satellite/ cable TV, Internet access (for an additional fee), air conditioning and central heating. In addition, the rooms feature a minibar and a comfortable king-size bed. From the balcony guests are able to enjoy breath-taking views. Each apartment comes with a combined bedroom/ lounge area and a separate bedroom.

The hotel also has a newspaper stand, a small supermarket, shops, a hairdressing salon and a games room. Further facilities include a cosy café, 7 different bars, a nightclub, a theatre and 5 restaurants with non-smoking areas, 2 of which are air-conditioned.

The hotel is ideal for business guests since it offers 4 well-equipped conference rooms. Additionally room, laundry and medical services are available.

A playground and a kids' club (4-12 years) are located in the grounds. For guests arriving by car, there is a car park. In the wonderful grounds, there is a pool landscape and water park, with a paddling pool, parasols and sun loungers, as well as 2 poolside snack bars.


Our customers think this is great for...

Lively

50%

Great service

50%

Family friendly

50%

Hotel facilities

  • 24-hour front desk
  • Air-conditioned public areas
  • Arcade/game room
  • Babysitting or childcare
  • Ballroom(s)
  • Banquet facilities
  • Bar/lounge
  • Barbecue grill(s)
  • Beauty services
  • Billiards
  • Billiards or pool table
  • Children's club
  • Coffee shop or café
  • Currency exchange
  • Doorman/doorwoman
  • Dry cleaning/laundry service
  • Elevator/lift
  • Elevator/lift attendant
  • Exhibit space
  • Fitness facilities
  • Free breakfast
  • Free parking nearby
  • Free parking on site
  • Free Wi-Fi
  • Gift shops or newsstand
  • Grocery
  • Grocery/convenience store
  • Hair salon
  • Health club
  • Internet access - wireless
  • Laundry facilities
  • Massage - spa treatment room(s)
  • Medical assistance available
  • Multilingual staff
  • Multiple large conference rooms
  • Multiple small meeting rooms
  • Nightclub
  • One meeting/conference room
  • Parking garage
  • Pets not allowed
  • Pool table
  • Poolside bar
  • Porter/bellhop
  • Private beach
  • Restaurant(s) in hotel
  • Room service
  • Room service (24 hours)
  • Safe-deposit box at front desk
  • Sauna
  • Shopping on site
  • Spa services on site
  • Spa tub
  • Swimming pool - children's
  • Swimming pool - indoor
  • Swimming pool - outdoor
  • Swimming pool - outdoor seasonal
  • Tennis on site
  • Wedding services
  • Wheelchair accessible

Room facilities

  • Air conditioning
  • Alarm clock
  • Balcony
  • Bathroom phone
  • Bathtub only
  • Bathtub or shower
  • Cable/satellite television channels
  • Clock radio
  • Complimentary bottled water
  • Complimentary toiletries
  • Cribs/infant beds available on request
  • Daily housekeeping
  • Direct-dial phone
  • Electronic/magnetic keys
  • Extra towels/bedding
  • Garden view
  • Hair dryer
  • Hair dryer (on request)
  • In-room safe
  • Makeup/shaving mirror
  • Minibar
  • Non-smoking only
  • Pay movies
  • Phone
  • Pool view
  • Private bathroom
  • Satellite television service
  • Shower only
  • Shower/tub combination
  • Television
  • Television Internet access
  • Wake-up calls

Reviews

8/10 Great Based on 2 Reviews

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The best thing about my stay was Weather.

Maria Johnston
Glasgow

29 September 2012

6/10 Good

Good hotel but not a 5*

Arrived at hotel check in was quick and bell boy ready to take your bags straight to our room. The room was clean, spacious but required attention in bathroom especially, broken tiles and bath required recoating. Although it was needed an upgrade the sanitation was very good. Our room was 3443 with a sea view over the aqua park which was not disappointing. We have visited Turkey many times before and usually find the Turks very accommodating, welcoming and nothing too much bother. Sadly in this hotel this was not the case. In their defence I have to say that as you would expect the hotel is full of Russians, this is the first time I have been to this hotel and sadly it will be the last due to the rudeness of the Russians. This was not the odd person I am talking about everyone who was Russian had no manners, very rude, arrogant. pushed their way into lines, would not wait to be served and even at one point came up to my table in the dining room, lifted our bottle of water, helped themselves to it by filling up their glass and walking away without at please, thank you or do you mind? The hotel was 90% full of Russians which to be fair I expected but what I didn’t expect was for the bad manners, rudeness or lack of thought for others. If you can learn to not take things personally which we did eventually the hotel has all the amenities which you would expect from a 5* hotel, spa, gym, 6 restaurant’s, which I would recommend, although the main restaurant I didn’t like most of the dishes, there is always something for every taste. The pool area is nice but very noisy so we sun bathed at the beach which was very nice and has all the water sports to entertain all the family. The hotel is let down with the little attention to detail, we have been in Antalya 5* hotels before and blow the WOW Kremlin Palace out of the water. I would definitely be back to Turkey, Antalya and would book through Alpharooms again but sadly not to this hotel just due to the fact that the Russians are very rude which put a damper on our holiday experience. I feel I have to say we met lovely people there who have been to the Kremlin 2 & 3 times and have learned just to except the Russians and not take them personally and love the hotel. Unfortunately the atmosphere plays a big part in a hotel experience for me and with everything catered for the Russians including entertainment and food I was extremely disappointed. The people who have been to the Kremlin 2 & 3 times have not experienced any other 5* hotels to compare their experience too and I am most confident if they did so they would not be returning. The hotel had a Russian sports tournament going on the full week we were there; I feel it would have been helpful for the hotel to inform the travel agents of these sorts of large events as this embarks on people’s holiday. The points for this is because, 1: the hotel is full of young people, 2: this was very noisy felt like it was the world cup again with all those so annoying horns blowing all day long, not to forget the chanting. And finally 3: the whole private events held for the tournament which also affected other guests by taking over the beach for their private beach party, not to mention the heavy traffic of people who embark on the bars and restaurant’s. I am not talking about 100 people and talking 100’s of people, so if you wanted a quite relaxing holiday this was blown out the window. As stated before the Turkish people are usually very nice and look after their customers very well, I feel this was not the case at the Kremlin. I have to say if I worked at the Kremlin and had to deal with rude Russians all day who barked orders without a please and think you, I would not be happy at my work, I have to say there where small pockets of the true Turkish custom who smile and treat all customers with respect and are very efficient, unfortunately this is very far and few between at this hotel. I know this is a very negative review about this hotel and geared towards the Russians, I travel up to 4-5 holidays per year and never experience anything like this before. I love meeting people from all over the world and have made many new friends from all over the world. I feel as I am in shock at what I experienced this week at the Kremlin I have never experience anything like this in my life that one race of people can all be so rude. If you can easily ignore rude people the hotel is a great 4* family hotel with all the amenities you would want from at 4*, this is certainly not a 5* hotel and for me I know for certain is that I won’t go back there are more 5* hotels in the area that I would definitely go to before the Kremlin.

Family with teenagers 12+

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